Job Description
Job Title: Customer Service Representative
Salary Range - $24-$28 per hour
Job Description:
We are seeking a dynamic Customer Service Representative to join our team and play a pivotal role in delivering exceptional service experiences to our valued customers. As a Customer Service Representative, you will be the first point of contact for our customers, converting incoming calls into booked service appointments while providing genuine, personable assistance.
Responsibilities:
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Convert incoming customer calls into booked service appointments, utilizing provided call scripts with authenticity and clarity.
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Respond promptly to customer inquiries, resolving issues, and promoting our brand with professionalism and warmth.
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Build strong rapport with customers, fostering relationships to encourage repeat business and brand loyalty.
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Participate actively in training sessions to enhance skills in booking calls and conducting outbound calls effectively.
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Adhere strictly to company protocols for resolving customer complaints swiftly and satisfactorily.
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Maintain an updated customer database with accurate and comprehensive information to ensure seamless service delivery.
Skills & Abilities
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Develop a stellar track record in delivering exceptional customer service experiences.
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Proficient in IT, with strong typing skills and familiarity with phone systems.
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Highly organized with outstanding follow-through abilities to ensure customer needs are met promptly.
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Exceptional verbal and written communication skills to effectively engage with customers.
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Ability to build trust and demonstrate empathy towards customers' concerns and needs.
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Thrive in a fast-paced, goal-oriented environment, contributing as a competitive individual while also fostering a collaborative team spirit.
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Highly motivated, adaptable, and possess a positive attitude towards work and life challenges.
Join our team and be part of a vibrant environment where your contributions make a real difference in the lives of our customers. If you're passionate about providing top-notch service and thrive in a dynamic setting, we want to hear from you!