Job Description
Make a Difference in Supportive Housing!
The Mental Health Association Oklahoma seeks a dedicated Front Desk Attendant to ensure the safety and security of our 41-unit apartment complex. You'll play a vital role in fostering a positive environment for residents while handling administrative duties. We're looking for someone with a high school diploma or GED, a commitment to self-care and recovery, and a willingness to help those who have been affected by mental illness, substance use, or homelessness. This position is eligible to receive medical, dental, and vision benefits and is in a climate-controlled office setting! You will need to be available to work Saturday & Sundays, 8:00am – 8:00pm.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Responsible for general safety and security of the facility, including monitoring of video surveillance equipment, fire systems, and all building exits.
- Makes interior and exterior checks of the premises.
- Enforces all property and leasing rules.
- Monitors incoming and outgoing guests.
- Observes and reports resident behaviors.
- Creates a shift log that accurately reports any incidents, behaviors, or maintenance issues, and is required to review previous shift logs to enhance awareness of potential problems or other issues.
- Receives and records resident payments for meal program and other fees.
- May be required to assist with janitorial or kitchen duties when staffing is insufficient.
- Responsible for knowledge of and compliance with Association policies and procedures
- Works in cooperation with Resident Assistant Staff and Pool Staff on shifts where two staff are required to be on duty.
- Creates and distributes incident reports as required.
- Be a living example that recovery is possible by role modeling recovery and wellness in his or her own life.
KNOWLEDGE, SKILLS & ABILITIES:
- To ensure a potential conflict of interest isn't present, please disclose if you are currently receiving services from any of our MHAOK programs during the application process.
- High School Diploma or GED required.
- Experience with program housing and/or working with persons with mental illness preferred.
- Strong interpersonal skills required, including setting, and enforcing appropriate boundaries with residents.
- Knowledge of basic office equipment and technology required.
- Ability to multi-task and prioritize duties required.
- Adult CPR and First Aid certification preferred.
- Current Tulsa City/County Health Department Food Handler’s permit required within 90 days of hire.
WORK CONDITIONS & PHYSICAL DEMANDS:
- Work is performed in climate-controlled office setting, where exposure to conditions of extreme heat/cold, poor ventilation, fumes and gases is unlikely.
- Noise level is moderate and includes sounds of aggregate residential living, including multiple conversations, ringing phones, intercom announcements.
- Staff will report any environmental hazards encountered in normal performance of job duties and will not handle or otherwise be exposed to hazardous conditions.
- Work requires a flexible work schedule due to internal and external meetings. Occasional travel may be required; must have reliable transportation.
- Ability to effectively communicate orally and in writing.
- Physical ability to move 25 pounds or more on occasion.
- Visual and auditory ability to identify and respond to environmental and other hazards of the site and staff behavior.
- Physical mobility and endurance to perform tasks while standing/walking for long periods of time (60 minutes or more).
- Ability to climb multiple flights of stairs.
- Ability to safely and properly use office equipment.
Saturday & Sunday
8:00am - 4:00pm