Job Description
Role Summary:
The Store Manager manages the overall store operations (i.e., expenses, merchandising standards, compliance, safety, security, and workforce) and those directly helping customers to drive positive customer experiences, sales, and margin performance.
The Store Manager works closely with cross-functional partners in IT, HR, Marketing, Product, Operations, and Transportation at the Region and Corporate levels to execute OLS’ business strategy within their store. To be successful, the Store Manager must build and support a store culture, in partnership with key stakeholders, that is aligned to OLS’s mission and behaviors where employees are engaged and inspired.
This leader is also responsible for maintaining a strategic view of store talent needs, recruiting and developing talent, driving execution of sales and service strategies, analyzing relevant data to inform store-specific strategies, championing customer service, proactively addressing store needs, and acting as OLS’s brand ambassador for the community.
Job Responsibilities
- Strive to achieve and exceed all corporate and financial goals & priorities.
- Ensure employees deliver friendly, professional and timely service to all customers.
- Develop and instill a culture of teamwork with focus on responsible reliable revenue growth that meets or exceeds expectations.
- Provide oversight to assistants, sales, customer service, and operations staff.
- Review facilities for safety, appearance, and displays with your appropriate team members.
- Uphold equipment awareness on safety, maintenance, and replacement cycles.
- Train staff on ERP for optimization and effectiveness.
- Develop recruitment and training process.
- Work with senior members and associated resources to analyze store financials, operations, vendor partners relationships, product mix, and pricing to implement tactics and strategies for success.
- Develop key performance goals and manage the performance of staff.
- Monitoring the performance, profitability, and flow-through of store plans and programs.
- Championing and implementing strategic asset protection plans that improve safety and security outcomes.
- Seek out opportunities for expansion and growth by developing new business relationships.
- Provide guidance and feedback to help others strengthen specific knowledge/skill areas.
- Develop, implement, and maintain budgetary and resource allocation plans.
- Resolve internal staff conflicts efficiently and to the mutual benefit of all involved.
- Adhere to organizational exactness with inventory management.
- Observe best practices that achieves appropriate product flow at efficient levels that deliver sustainable revenue growth.
- Administer compliance to a prompt accurate receiving process that assures quality.
- Control rigid compliance to inventory accuracy.
- React to slow or obsolete stock with immediate corrective action.
- Contribute a culture of continuous education.
- Advance marketing and merchandising opportunities as provided or as they present.
- Support & develop brand recognition with execution of local promotional opportunities. i.e., Trade Shows, email campaigns, promotional literature, etc.
- Periodic travel may occur for meetings, trainings, or to support neighboring stores.
- Operate within company policy and submit reports as requested.
- Perform duties as requested by your supervisor.
- Operate with FORTITUDE: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment.
Minimum Job Qualifications
- Bachelor’s or Associate Degree in business-related field, or industry certifications, preferred
- 3-5 years’ experience in the industry or a related field required
- 1 year experience as Assistant Store Manager in the industry or related field required
- Proven ability to work under pressure, organize, manage, prioritize and execute on multiple deliverables
- Proven track record of success in leading a team
- Ability to develop and implement goals and objectives
- Understanding of local market and competitive landscape
- Strong communication and interpersonal skills
- Ability to manage and motivate teams
- Ability to analyze data and identify trends
- Financial and budgeting skills, elevated math skills
- Ability to build relationships with external partners
Other Skills and Abilities
PHYSICAL DEMANDS
- Frequently required to stand/walk
- Frequently required to talk, see or hear
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WORK ENVIRONMENT
Work is performed onsite at a company store and related outside yard and warehouses. Work environment varies as this position often requires time spent indoors at the store seated at a computer, or outside in the elements assisting employees and customers in the yard and warehouse. This position may periodically require driving a personal or company vehicle to conduct business, such as delivering samples or visiting customer worksites.
Position Type/Expected Hours of Work
Full-time position. 50+ hours per week, generally following store hours (Monday-Friday, some locations include Saturdays or special seasonal hours)