Membership & Visitor Services Assistant

Job Description

Membership and Visitor Services Assistant

POSITION SUMMARY

Join us as the Member and Visitor Services Assistant (MVSA) at the Bay Area Discovery Museum, where you'll be the friendly face welcoming visitors to a world of playful learning and discovery. As the first point of contact, you'll handle admissions, membership and store sales, and share information about our engaging programs. Your commitment to exceptional customer service and belief in our mission will inspire a passion for discovery in every child. Beyond the front desk, you'll contribute to administrative tasks and special events, playing a crucial role in the overall success of the museum. If you're eager to be part of a dynamic team fostering curiosity and excitement, the MVSA position is your gateway to a rewarding experience in creating unforgettable memories for our visitors.

Join our vibrant team at our picturesque 7.5-acre Fort Baker campus in Sausalito, CA, right next to the Golden Gate Bridge, where every day brings exciting opportunities to engage with our diverse community. The hourly rate is $21.00/hour, with bilingual candidates earning $22.00/hour, along with the chance to positively impact lives in a public-facing role. This role is 95%+ public facing with guaranteed hours on Wed, Thurs, Mondays seasonally, and weekends as needed. Shifts are between 7.5-8 hours with two paid 10-minute breaks and an unpaid 30-minute lunch. We offer a supportive work environment that values your unique talents and contributions.

The Membership & Visitor Services (MVS) team offers a comprehensive 2-month hands-on training experience. We also offer a 3-week probationary period, ensuring a perfect fit for both you and our team.

All positions require proof of COVID vaccination.

KEY ROLES AND RESPONSIBILITIES

• Embrace the opportunity to welcome and engage with guests in a friendly and helpful manner, ensuring the highest standards of customer service while also enforcing site policies.
• Your professional demeanor will shine as you calmly address guest issues in our active environment, reporting any concerns to our management team.
• Take pride in handling cashier duties and admissions opening/closing procedures with precision, guaranteeing accurate cash handling, form submissions, and data entry.
• Be the face of our museum by promoting and selling memberships, programs, and store merchandise, contributing to the growth of our community.
• Provide information and assistance to visitors and members through telephone and email inquiries.
• Maintain the welcoming atmosphere of our museum by keeping admission stations, ticketing areas, and related spaces clean and tidy.
• Your organizational skills will shine as you assist in managing lost and found items, will call lists, and donation requests.
• Take part in essential administrative tasks, from inputting daily membership sales to fulfilling memberships and restocking supplies and merchandise.
• Your attention to detail ensures seamless operations and a positive visitor experience.
• Help foster a safe environment by participating in procedures to address escalated situations in partnership with trained safety staff, utilizing a provided walkie talkie with comprehensive training.
• Additional duties as assigned by the MVS management team.

SKILLS AND QUALIFICATIONS

• Excellent Communication and Interpersonal Skills: Showcase your positive, energetic, and friendly demeanor to ensure a positive interaction with every visitor.
• Customer Service Experience: Bring a minimum of 1 year of customer service experience, preferably in a fast-paced, customer-facing environment. Bonus points if you've worked in a museum, school, tourist attraction, or amusement park setting.
• Language Proficiency: Demonstrate your English proficiency, with bilingual skills being a plus. Spanish or Cantonese proficiency is preferred.
• Tech Savvy: Highlight your proficiency in computer literacy, including experience with Microsoft Office and Google Suite. Familiarity with cash handling, point of sale, or ticketing systems is preferred, and experience with the Altru point-of-sale system is a plus.
• Commitment to Diversity and Inclusion: Emphasize your professional commitment to Diversity, Equity, Access, and Inclusion, showcasing an open and thoughtful approach to creating a sense of welcome and belonging for both staff and visitors.
• Dependability and Initiative: Illustrate your dependability with being on time and present for scheduled shifts. Showcase your ability to take initiative even during slow business times.
• Collaborative Spirit: Highlight your ability to work independently and collaboratively as part of a team, fostering positive relationships with other museum departments.
• Maintaining Professionalism: Showcase your capability to maintain focus and a positive, professional demeanor while serving large numbers of visitors.
• Detail-Oriented: Emphasize your ability to positively accept direction, complete tasks with attention to detail, and maintain a high degree of accuracy.
• Adherence to Health and Safety Protocols: Emphasize your commitment to abiding by and enforcing the organization's health and safety protocols.

PHYSICAL REQUIREMENTS 

The employee is required to come and go from the work area; to frequently use a monitor, keyboard, mouse, and telephone utilizing safe ergonomic practices; to speak and listen; and to read and understand documents containing text, numbers, and images. The employee must move from one location to another and sit at the front desk and lift and carry objects such as store merchandise, files, and signage weighing up to 15 pounds. The employee may frequently be required to reach with hands and arms and stoop, kneel, or crouch.