Job Description
Job description for Front Desk Manager
Responsibilities for Front Desk Manager
- Responsible for the running of the front desk by hiring and training all front desk agents and leading by example.
- Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines.
- Assist in the development and monitoring of the budget to provide top quality customer service.
- Schedule the front office staff and supervise workload during shifts.
- Answer phone inquiries, direct calls, and provide basic information.
- Track and make sure that all staff completes required training.
- Booking and making point of contact for all group blocks.
Qualifications for Front Desk Manager
- 1 year of previous front desk manager or front desk supervisor experience is required.
- Excellent leadership, management, and team building skills.
- Must have strong verbal and written communication skills.
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Ability to multitask, prioritize, and manage time.