Job Description
Call Center Supervisor
Location: Provo, UT
Are you prepared to lead a team that transforms lives and revolutionizes the customer experience? Serenity, a healthcare technology leader, is in search of a dynamic and mission-oriented Call Center Supervisor. Our goal is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments like TMS and Ketamine. This leader will have a proven track record of driving exceptional results in a customer-centric call center environment.
*Trigger Warning: * This role involves working with suicidal patients, listening to trauma from PTSD patients, and carrying the responsibility to support these individuals; this may be triggering for some people.
Key Responsibilities:
- Leverage data-driven insights to oversee intricate processes
- Manage performance metrics, policies, and procedures
- Identify opportunities to enhance customer service protocols
- Provide valuable coaching, constructive feedback, and conduct performance evaluations
- Foster a productive and achievement-oriented environment
Qualifications:
- At least 1 year of experience as a customer service supervisor (REQUIRED)
- Background in call center environment
- Proficient in identifying and measuring core competencies and performance metrics
- Passion for supporting individuals facing health challenges
- Ability to make sound decisions amidst competing priorities
- Exceptionally organized with acute attention to detail
- Driven and self-motivated
- Exceptional customer service, communication, problem-solving, and de-escalation skills
What We Offer:
- Medical, Dental, Vision Insurance
- Clear paths for growth and advancement
- Competitive compensation
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
About Serenity:
Serenity is at the forefront of healthcare technology, leveraging advanced medical devices to provide individuals with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and proven results, we are committed to helping individuals take back their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.
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