Job Description
POSITION SUMMARY:
The desired candidate will have prior customer account management, customer service, and inside sales experience with excellent attention to detail. This individual will require solid organizational and interpersonal skills together with the ability to meet company deadlines in a timely manner. Specific experience and responsibilities will include, but not limited to: responsible for reviewing, confirming, and expediting all sales orders and interacting with customers to ensure the highest level of customer satisfaction.
ESSENTIAL FUNCTIONS / MAJOR RESPONSIBILITIES:
- Central point of contact for customer account management
- Responsible for completing customer account set-up
- Verifying customer pricing and delivery dates
- Entering customer purchase orders into NetSuite
- Outbound calls to customers to discuss future orders
- Handle incoming calls to Customer Service
- Responsible for sending order acknowledgments in a timely manner to customers
- Communicating with customers in regard to delivery status
- Escalate customer issues as needed to Customer Service Supervisor
- Support and assist the sales team with inventory and sample order requests
- Responsible for working closely with Purchasing and Planning to ensure accurate and timely delivery of information to customers
- Ability to track previously delivered orders and provide customers with Proof of Delivery
- Provide Shipping personnel with daily list of orders to be prioritized and shipped that day
- Ability to interface and communicate effectively with all levels of the organization in a positive and professional manner
- Responsible to ensure order completion
- Provide customers with certificates, proof of delivery, and other documents, as needed
- Support Company revenue goals.
DESIRED SKILLSET:
- Bachelors Degree preferred
- 2+ yrs experience in a Customer Service role
- Prior medical device background a plus
- Above average communication and interpersonal skills
- Ability to work under pressure to meet tight deadlines. This will occasionally require overtime.
- Willingness to learn, possess a can-do attitude, and motivated to succeed and grow
- Ability to multi-task with strong attention to detail
- Team player with the ability to interface effectively with all levels of the organization; executives, staff, clients, outside agencies, organizations and individuals
- Knowledge of ERP/MRP systems
- Strong MS Office skills, with a minimum of intermediate level expertise in Excel
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, grip, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk and hear. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
ADA Statement: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
At-Will Employment: I acknowledge that my employment with the Company is on an at will basis which means that either I or the Company can end the employment relationship at any time, for any reason, with or without prior notice.
An Equal Opportunity Employer: Spectra believes that all persons are entitled to equal employment opportunity. The Company will not discriminate or tolerate discrimination against any employee or applicant because of race, color, creed, religion, genetic information, sex, sexual orientation, national origin, age, status with regard to public assistance, marital or veteran status, disability or any other characteristic protected by local, state or federal law. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination. Disabled applicants may request any reasonable accommodation needed to enable them to complete the application process.