Job Description
Benefits:
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Vision insurance
Restaurant Supervisor
Calypso Bar and Grill is a high-volume, fast casual bar and restaurant located at the Virginia Beach Oceanfront. We are seeking an outgoing service industry professional with year(s) of experience in guaranteeing customer satisfaction through personalized service and attention to guests needs, supervision of FOH staff, food and beverage quality, and operating a safe work space.
Requirements
- High school diploma or GED
- Minimum 1-2 years as a supervisor in the restaurant industry
- Ability to work in a fast-paced environment
- Must have strong communication skills with both internal and external guests
- Strong organizational and management skills
- Capable of standing, lifting, and walking for extended periods of time
- Must be trustworthy, innovative, and impartial
- Flexibility to work a variety of shifts ( mornings, evenings, weekends, holidays)
- Exceptional customer service skills
- Knowledge of Microsoft Office or software alike
Responsibilities:
- Create & nurture an environment that emphasizes motivation, empowerment, teamwork and a passion for providing superior service.
- Opening and closing the restaurant and cash handling
- Address and resolve any guest problems or complaints in a professional and courteous manner
- Ensure staffing levels are appropriate to exceed guest expectations
- Have knowledge and understanding of all company and restaurant policies and procedures; communicate and enforce all policies fairly and consistently with the staff to ensure compliance and provide a safe work environment.
- Ensure that all brand standards are met and maintained in the restaurant.
- Analyze & resolve work barriers, challenges or obstacles. i.e. staffing issues, cost of goods issues, entertainment cancellations, equipment failure, etc.
- Have a sound knowledge of all emergency procedures, food and safety policies
- Have a working knowledge of the maintenance & operating procedures of all equipment.
- Communicate and work effectively with the management team that fosters synergy, teamwork and alignment with the business goals of the property.