Infrastructure Administrator

Job Description

Job Description

Position Title: Infrastructure Administrator

Organizational Relationships: Reports to Infrastructure Manager

Supervisory Responsibilities: N/A

General Function: The Infrastructure Administrator position performs the creation and maintenance of the enterprise-wide network and computing systems. Additionally, also providing support to other peer staff and end users. The systems supported by an Infrastructure Administrator enables every department to perform their business and mission critical functions.

Position Functions:

• Assist with managing enterprise systems through effective implementation, integration, security and maintenance of networks, servers, operating systems, services, applications, and databases.
• Perform and manage backups, identify operational problems, and contribute to their resolution.
• Support peer staff with technical assistance in response to customer service goals and call escalation procedures. This includes appropriate documentation of work performed and resolutions.
• Investigate problems in systems, processes, and services.
• Assist with the implementation of agreed upon remedies and preventative measures.
• Implement system upgrades and patches; execute modifications to server and network infrastructure to improve efficiency, integration, interoperability, reliability, and performance.
• Review system and network updates and identifies those that merit action.
• Configure systems and networks to maximize hardware functionality.
• Investigate and coordinate the resolution of potential and actual service problems.
• Prepare and maintain operational documentation such as standard operating procedures.
• Participate in infrastructure project development and planning.
• Assist in activities related to SQL environment development, maintenance, and reporting.
• Position may require frequent travel to branch locations.

Position Requirements:

• Maintain strict confidentiality with member data.
• Proficient and detailed while maintaining records related to the infrastructure.
• Ability to think through problems and visualize solutions.
• Be comfortable following change management and documentation procedures.
• Superior customer service skills with the ability to translate complex technical jargon for staff.
• Work with constantly evolving technology and maintain knowledge, skills, and abilities to match.
• Ability to earn industry certifications and/or perform continuing education to ensure proficiency in position.
• Ability to implement, administer, and troubleshoot system infrastructure devices, including active directory, DHCP, DNS, current Microsoft Windows Server OS and virtual environments.
• Ability to implement, administer, and troubleshoot network infrastructure devices, including switches, routers, and firewalls.
• Ability to occasionally be involved with physical labor, including lifting ~75 lbs to overhead positions.
• Ability to be periodically available on an on-call basis to ensure availability of WCU systems.
• Ability to work nights and weekends as needed, which may include holidays or non-standard business hours.
• Completes mandatory annual BSA training that includes Red Flag, Identity Theft, OFAC, CTR and SAR reporting and thresholds, as well as the safe keeping of member information, and passes any applicable tests.
• Follows all Whitefish Credit Union, Montana and Federal information privacy guidelines.
• Adheres to all Whitefish Credit Union policies and procedures.
• Reports to work on time and as scheduled.

• Protects Member and Whitefish Credit Union confidential information.

• Performs other duties as assigned.

Required Education and Experience

• College degree in Computer Science, MIS or a related subject or 5+ years relevant experience in systems administration.
• Currently have (or willing to obtain within the first 12 months) - MCSA, Azure Administrator Associate or other certification(s) within the field of an equivalent level
• 1-3 years of work experience managing Windows and Linux/Unix based server systems.
• 1-3 years of work experience with Virtualization or SAN systems.

This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time. Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.