Job Description
Client Service Technician - Help Desk Support
S2Technologies is currently seeking personnel with help desk support experience. As a Client Service Technician/Help Desk Specialist you will provide end-user, system, and network support. This position is responsible for hands-on and/or remote work on end-user and shared devices, firmware, and software, local and network logical objects/structures on PSFB unclassified and classified, wired and wireless, and local and virtual private network (VPN) networks. This includes but is not limited to troubleshooting/installing from the communication to the end device. The qualified candidate shall perform the following tasks:
Experience/Responsibilities:
- Possess 3 years of Helpdesk Support Experience.
- Basic understanding of networking, including OSI model concepts, basic understanding of the concepts and functionality of Windows Operating Systems as well as Microsoft Office Products (Word, Excel, PowerPoint).
- Experience involving the receipt, installation, configuration, connection, management, maintenance, reconnection, replacement, upgrading, updating, investigation, troubleshooting, repair, verification of proper operation, and uninstallation/removal of approved end-user and shared devices.
- Experience with two or more of the following; desktop computers, laptop computers, tablets, smart-phones, Voice-over-Internet Protocol (VoIP) and analog/digital telephones, printers, scanners, multi-function devices (MFDs)/multi-function printers (MFPs), digital senders, TACLANES (encryption devices), VDI clients peripheral and component equipment
- firmware and software, and local and network logical objects/structures
- Computer accounts, user accounts, group accounts, electronic mail (e-mail) accounts, and associated structures, shared network resources, websites, public key infrastructure (PKI) certificates, and credentials
- Understand and adhere to the Standard Operating Procedures (SOP) of the organization, and adhere to all site-specific policies and procedures.
- Accurately document all customer contact via the Ticketing system to include detailed issues reported and provide ticket updates, through incident resolution.
- Monitor all network capabilities, functions, and performance utilizing means as provided customers such as diagnostic tools, monitor systems, individual platforms, or data supplied by other sources, and create trouble tickets on all issues observed.
- Ability to work in a fast-paced environment.
- Ability to work with people and varied organizations via email or telephone and calmly extract knowledge of the issue to determine the root cause of the problem.
Education:
- BA/BS preferred
Certifications:
- IAT Level II
Security Clearance:
- Secret Clearance Required
Other Position Requirements:
S2Technologies is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.