Job Description
POSITION SUMMARY:
This is a great opportunity for an outgoing wellness professional with a passion for customer service, to grow into the YMCA.
This position, in partnership with the entire branch leadership team, will direct efforts to increase member engagement, help
members reach their health goals, support relationship building through program development and oversight for the YMCA.
This position is responsible for implementing ongoing tactics to engage new and returning members, supporting each in their
health and wellness goals through innovative programs and services.
The Membership Coordinator will be responsible for building relationships with the community and is to actively report on
facility usage and membership numbers. This position will be required to attend the employers new hire orientations and talk
about the opportunity to belong at the facility. This position will be part of the Black Hawk County’s YMCA’s leadership team
and will have responsibilities of such smart start appointments, member service, program/membership registration and
enrollments. Improving the health and wellness of the community we serve and relationship building with members is a high
priority, as is the impact it has on member retention. Participation in the Y’s Healthier Communities Initiatives and ongoing
community collaborations is key to this position. The ideal candidate must have the ability to lead a team of wellness
professionals and personally connect members to the Y and each other. This individual should possess leadership skills
necessary to successfully communicate and engage with co-workers, members, associates, volunteers, donors and the
general public.
This is an opportunity to join an energetic, mission-oriented team committed to improving health and strengthening
community through youth development, healthy living and social responsibility. The YMCA offers enrichment and networking
opportunities through its association with the YMCA Heartland Alliance.
ESSENTIAL FUNCTIONS:
- Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.
- Serves as a role model and advocate of the YMCA Mission, Promise, Values and Voice.
- Grow current membership base from current 1400 units, to over 1800 membership units
- Implements health and wellness strategies that support the engagement and retention of existing members.
- Attending new hire orientation offered by the company to actively recruit new members to the wellness facility.
- Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Recruits, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance.
- Responsible for some 1 on 1 equipment orientation.
- Develop member incentive programs and challenges, as well as educational opportunities to encourage usage and participation at the facility.
- Develops and directs high quality services and member engagement which support branch and association mission, goals and strategies.
- Participates in staff meetings and/or related meetings.
POSITION QUALIFICATIONS:
We seek proven skills in communications, customer service, fiscal management, program development, volunteer
development and community partnerships. Candidate must be able to nurture a high-performing team of staff and volunteers
focused on relationship-building and member involvement.
- Bachelor’s Degree or commensurate work experience in communications, non-profit service, business preferred
- Must be willing and able to work a set schedule, (primarily 11-8; M-F)
- Ability to develop and lead new member connection and education efforts: orientations, tours, special events, etc.
- Excellent problem solving, organizational and communication skills
- Strong leadership and excellent customer service skills
- Ability to set the standards for and model exceptional member service and build a culture of member involvement and engagement in all staff
- A positive, can-do attitude and the ability to work creatively and independently or as part of a team
- Sound judgment and decision making as well as problem solving and interpersonal skills to relate to people of all socio-economic levels and diverse backgrounds
- Ability to provide facility tours, travel locally to meetings and stand for many hours at a time
- Proven competencies in connecting with an economically, socially and culturally diverse membership
- Proficiency in Microsoft Office
- A Multi-Faceted team Player
STARTING SALARY: $17 - $18/hr (Commensurate w/ Experience)
FULL-TIME
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