Customer Service/Data Entry Representative

Job Description

Why work with us? When Chris Mechanical Services started in 2006, we had one goal in mind - providing local families with comfort solutions that fit not only their lifestyle but their pocketbook. We are a family-owned-and-operated business, and for that reason, we like to create a positive and encouraging environment when you are here. At Chris Mechanical Services, we take pride in offering a unique and fulfilling work experience that prioritizes our employees' well-being and fosters a relaxed yet dynamic work environment. Here are some reasons you should consider joining our team:

• Relaxed Environment - We have cultivated a supportive culture that encourages open communication, collaboration, and a friendly team environment. Our approachable management team ensures everyone feels valued and appreciated.
• Many Long-Term Employees - One of the hallmarks of a great company is the loyalty of its employees. We are proud to say many of our team members have been with us for years. This is a testament to our commitment to creating a positive and nurturing environment where employees thrive and grow
• Great Work/Life Balance - We firmly believe that a healthy work/life balance is essential for overall well-being and long-term success. Many HVAC companies make you give up your weekends instead of being with friends and family. Here at Chris Mechanical, weekend work is optional as we want you to enjoy your free time!
• Avoid Burnout - Our management team discourages overworking and ensures that workloads are manageable and realistic. We promote a stress-free work environment, allowing you to perform your best without experiencing burnout.

To learn more, please visit our website at: https://chrismech.com/

What we offer:

• 50% employer-covered medical insurance
• 401k with a 3% company match
• 2 weeks PTO
• 2 sick days
• 6 paid holidays
• Come gather at our annual Christmas party!
• Wrap up the end of summer and celebrate with our team!
• Company supplied water bottles, Gatorade, and snacks
• Paid training is offered through our distributors to help you learn and grow your career
• Career Advancement Opportunities
• Opportunity for bonuses through quarterly competitions!

Compensation: $23.00/hr to $28.00/hr depending on experience

Hours: 7:30 am to 4:00 pm or 8:00 am to 4:30 pm with a half-hour lunch

Requirements:

• High school diploma or equivalent
• 3 + years of experience in customer service
• Professional phone skills
• Energetic personality
• Strong proficiency in MS Office
• Highly organized and detail-oriented
• Ability to multitask
• Must be able to work independently

Responsibilities:

• Responding to customer inquiries via phone and email
• Speak to vendors and customers about billing
• Update customer profiles as information is received
• Type service contract proposals for new customers
• Identifying opportunities to promote additional services, maintenance plans, or upgrades to customers
• Order parts for special orders
• Follow up on all pending and recommended work with customers and technicians
• Addressing customer concerns, complaints, or issues in a professional and timely manner
• Follow up with customers after service appointments to ensure satisfaction
• Update vendor files
• Enter invoices in the system