Job Description
Salary: 15.50 plus cash and credit card tips
Note: For immediate review, please submit your resume, cover letter and references via our career portal: www.jacksstirbrew.com/careers. Incomplete applications will not be considered.
About Jack's Stir Brew Coffee
At Jack's Stir Brew Coffee, we provide our guests with a warm hospitality experience that reconnects them with what is comforting & familiar. We are committed to creating a vibrant community atmosphere and making our guests feel at home.
We've been serving certified organic, fair trade & shade grown coffee and espresso drinks since 2003. Alongside coffee drinks of the highest quality, we carry a variety of house-baked, vegan, gluten free and organic pastries, as well as cold pressed juices and healthy marketplace items.
About the Position
The Barista is a critical member of the Jack's Stir Brew Coffee experience. They are responsible for providing an exceptional guest experience. Our stores are fast paced environments and candidates must be able to maintain a positive, upbeat vibe while performing job specific duties.
All Baristas go through an extensive training program. Our training is structured so that Baristas build a strong product-knowledge foundation, gain exceptional hospitality skills and learn to handle all stations and shifts within our stores. They report to the Coffee Shop Manager, but will generally work under the direct supervision of Assistant Coffee Shop Managers or Shift Leads.
Essential Functions
Guest Experience:
Greet all guests with a smile and provide friendly, efficient service
Create a rapport with guests by learning their names and favorite products
Educate guests and provide information on all food, beverage and marketplace products
Take guest orders and process payments using our POS system
Offer additional and complementary products (upselling)
Prepare coffee, tea and espresso based dinks (both hot and cold)
Prepare a variety of food items
Bag, box, wrap, or gift-wrap customer purchases
Assist the Bar, Food and Barista stations during rush periods
Issue refunds, credits, or comps with supervisor approval
Resolve guest complaints
Assist in maintaining clean and orderly stations and front of house
Help maintain consistent high product standards and brand experience
Store Operations
Conduct cash counts and balance cash registers at the beginning and end of shifts to ensure that all transaction amounts are verified and correct
Compute and record totals transaction at shift's end
Assist Assistant Managers with store inventory counts, stocking shelves
Assist Shift Leads with store opening and closing
Communicate with team members and management to solve problems and improve service
Support a positive work environment
Other duties and side work as assigned
Education & Experience
High School Diploma or General Education Degree (GED) required
At least (2) year's of barista experience.
Qualifications:
Be well versed in performing monetary transactions such as giving and receiving change
Previous experience operating a POS terminal
Previous experience maintaining/balancing cash drawer during shift changes
Demonstrated customer service and interpersonal communication skills
Ability to keep calm and effectively communicate during high-pressure and transaction-heavy time periods
Strong attention to detail and healthy respect for cleanliness and sanitation
Open to constructive criticism and constantly striving to improve
Ability and willingness to perform light housekeeping duties and additional side work
Time & Physical Demands
Availability to work a minimum of 4 shifts per week (20-35 hours)
Availability and willingness to work early mornings and/or on weekends
Ability to stand for an extended period of time and move about the café
Ability to lift up to 40 lbs
Use of hands -- ability operate POS terminal and café machinery
Talk/hear -- frequently communicate with customers & staff
Work Environment:
Work is performed in a dynamic, high-volume café setting
The work environment can be noisy during peak hours