Job Description
Description:
Primary Purpose:
Provides optimal customer service to Member and Guests. Attempts to anticipate and fulfill customer needs in a variety of responsibilities as assigned. Valet attendants are responsible for greeting members and guests promptly upon arrival at the Club. Valets primary responsibilities include greeting members and guests, parking vehicles, retrieving vehicles, along with answering questions.
Requirements:Essential Functions:
1. Treats all members, guests, and employees with respect. Maintains friendly appearance; greets Members and Guests by name with a smile.
2. Ensures clothing is clean, pressed, and in good condition and overall attire and appearance meets dress code guidelines.
3. Maintains cleanliness of work area.
4. Park automobiles for members and guests. Help members and guests in and out of automobiles.
5. Parks vehicles (pull keys) in designated valet parking areas and retrieves vehicles on request.
6. Assist members and guests with personal belongings.
7. Provide directions to various places throughout the clubhouse
8. Respond to member/guest inquiries related to Club policies and procedures.
9. Responsible for maintaining a clean and safe working environment, with continual emphasis on promoting employee health and safety. Assists in training colleagues in proper safety techniques.
10. Proactively communicate with other departments (Security, F&B, Golf) in regards to Member and Guests arrival and departure using radio, headset.
11. Perform other duties as assigned.
Required Qualifications:
· High School Diploma or equivalent (GED). One to three months related experience and/or training; or equivalent combination of education and experience.
· Must have a valid AZ driver's license and a history of safe driving. 3 Year clean MVR.
· Must be able to operate and drive safely automatic and manual automobiles.
· Present a positive, professional image.
· Must be self-motivated and customer service oriented.
· Strong interpersonal and communication skills.
· Experience using communications and technology equipment,
· Reliable and predictable attendance.
· Ability to develop and maintain awareness of occupational hazards and safety precautions; skilled in following safety practices and recognizing hazards.
Physical Demands & Work Environment:
· Position is in a busy golf club in a private residential community in N. Scottsdale.
· Must be able to frequently walk, sit, stand, bend, use hands to finger, handle, or feel; and talk or hear, stoop, kneel, crouch, close vision, distance vision, peripheral vision depth perception and ability to adjust focus.
· This role requires standing, walking, running, and lifting 25 to 50 pounds periodically throughout shift.
· The employee is regularly exposed to outside weather conditions including high temperatures.
· The employee is occasionally exposed to moving mechanical parts.
· The noise level in the work environment is usually quiet.