Job Description
Job Opportunity: Provider Support Specialist
Location: Lehi, UT
Pay Rate: $23.15/hour
Work Environment
This is a hybrid role based out of our Lehi office, with an expectation of being onsite at least two weekdays per week.
Basic Qualifications
2+ years of experience in healthcare operations, provider support, or medical claims
Strong understanding of claims adjudication, eligibility, and prior authorization processes
Excellent written and verbal communication skills, with the ability to explain complex information clearly
Highly organized with strong attention to detail and documentation accuracy
Ability to manage multiple priorities in a fast-paced, high-volume environment
Experience working independently in a remote or hybrid setting
Familiarity with HIPAA and patient confidentiality requirements
Proven problem-solving skills and ability to navigate ambiguity
Preferred Qualifications
Experience in provider-facing or B2B support roles within healthcare
Familiarity with tools such as Availity, Zelis, or similar clearinghouse platforms
Experience with contact center systems and case management tools (e.g., Assist)
Understanding of common claim denial reasons and healthcare payment cycles
Bachelor's degree in Healthcare Administration or a related field (or equivalent experience)
Tools & Systems
Experience with or ability to quickly learn:
Provider portals and clearinghouses (e.g., Availity, Zelis)
CRM or case management systems (e.g., Assist)
Internal knowledge bases and documentation tools