Case Manager
Job Description
Job Description
Join Arcadia Settlements Group: Pioneering Financial Security Since 1972
Arcadia Settlements Group, the nation's first professional structured settlements firm, has been providing financial certainty to individuals and families for over 50 years. Since our founding in 1972, we've helped more than 300,000 people secure their financial futures through guaranteed payment solutions. Today, we're proud to assist 5,000 families annually in rebuilding their lives after significant losses, with ambitious plans to expand our impact to 100,000 families each year through innovative technology, empowered service teams, and comprehensive financial solutions.
Our Mission & Values
At Arcadia, we're a collaborative community passionate about restoring stability, encouraging hope, and creating possibilities for people made vulnerable by injury. We help individuals navigate change through effective financial solutions that support their goals.
- Integrity: We do what is right.
- Innovation: We seek opportunities to learn, improve, and encourage creative thought.
- Collaboration: We are better together. Diversity of experience and thought enriches our work and lives.
- Empathy: We acknowledge others, ask questions, and listen to find out what is important.
Case Manager Opportunity
We're seeking a motivated, detail-oriented Case Manager to join our remote field team. In this role, you'll provide essential support to field Consultants while managing critical case data. The ideal candidate is eager to learn about the structured settlements industry, adapts quickly to new challenges, and excels at managing multiple priorities in a remote environment.
Key Responsibilities
- Process and manage case files efficiently, opening new files within one day of receipt and closing files within one week of notification
- Gather and confirm current information on open/offer files using standard intake procedures
- Prepare comprehensive settlement proposals that meet client needs
- Maintain accurate records in our case management system (Resolver)
- Manage life insurance company files and office documentation
- Update case diaries and files in EDISON within one day of notification
- Generate and analyze diary reports for effective case management
- Maintain inventory and promotional materials as needed
- Coordinate travel arrangements and process expense reports for Consultants
- Provide general administrative support to Consultants and Senior Case Managers
- Contribute to special projects and other responsibilities as directed
What You'll Bring
- Exceptional planning and organizational abilities
- Meticulous attention to detail and ability to follow directions
- Demonstrated reliability and strong communication skills
- Self-sufficiency in remote work environments
- 0-2 years of office experience in a support function
- Advanced knowledge of Microsoft Office applications
- Strong administrative skills and ability to handle multiple competing priorities
- Aptitude for learning new systems, including our case management platform
- Effective written and verbal communication with diverse stakeholders
Preferred Qualifications
- Experience in Financial Settlements, legal, or insurance industries (beneficial but not required)
- Bilingual skills (advantageous but not required)
Work Environment
- 40-hour work week with flexibility based on business needs
- Regular verbal and written communication
- Computer-based position requiring extended periods of sitting
- Dexterity to operate computer keyboard, mouse, and other components
- Light physical effort (handling objects up to 20 pounds occasionally, up to 10 pounds frequently)
Join our team and be part of a mission-driven organization that's transforming lives through financial security and innovative solutions!