Job Description
Job DescriptionDispatcher
Ergon Marine & Industrial Supply, Inc., has an opening for a Dispatcher at its Vicksburg location.
If you are a hard-working person who likes to help others and be proud of the physical work that you accomplish, then this might be a job that you would enjoy. EMIS services vessels and tows and this job allows you to be a part of that support of the river crews.
Ergon is a family-owned oil and gas company based in the Jackson, MS area with facilities across the US. EMIS is a subsidiary with facilities that support marine traffic up and down the Mississippi River. Our facilities are located in Vicksburg, MS, Memphis, TN, and Wood River, IL
Ergon offers a competitive benefits package: 401(k) Matching, Health, Life, Dental, Holidays, Vacation, Sick Leave, Tuition Assistance, and Profit Sharing
The Dispatcher position is the first communication between customer vessels and EMIS relaying information to the appropriate department.
Dispatcher Responsibilities include the following:
- Primary switchboard phone operator
- MMT on-call answering service during nights and weekends
- Monitor emails frequently for incoming boat orders, verifying recipients and forwarding to the correct departments if necessary
- Customer orders received by phone are forwarded to the appropriate department or a message taken and given to the appropriate department as soon as possible
- Fleeting orders received by email or phone are called directly to a harbor boat via radio for immediate orders and entered into the TowWorks system
- Complete Barge Movement Form for order pertaining to local dock work
- Create a boat sheet for all customer vessel orders notating all services requested
- Communicate with customer vessels daily to obtain current location and updated ETA passing this information to all departments on the ETA Notification form or by phone if necessary
- Maintain updated ETA Customer Vessel Board and boat sheets
- Verify Parts List against Boat Sheets
- Verify ETA Notification form from Grocery Department against boat sheets
- Call loading instructions to all departments using the PA system
- Maintain Vessel Traffic Log using AIS.
- Communicate emergency situations with 911 Dispatch
- Assist Vicksburg Information Center (VIC) during high water event
- Complete Vehicle Release Form for crew vehicles left on EMIS property
- Process Crew Change to include the following:
- Scan TWIC card for incoming crew members
- Record on and off crew members on a Parts Ticket requesting one crew member to sign the ticket
Dispatcher Qualifications:
- High school diploma or GED
- Must work well with others
- Strong organizational skills; good communication skills; attention to detail
- Clerical experience
- Clear and articulate speaking voice
- Minimum of 2 weeks on-the-job training with experienced dispatcher
- Must obtain or be in possession of a valid TWIC Card (Transportations Workers Identification Credential)
- Must be able to work the following shift; 3 days 5am-5pm, 3 nights 5pm-5am, and 3 days off
Any offer of employment will be contingent on a routine background check, a pre-employment drug screen, and an acceptable motor vehicle report.
We are an EEO/AAP employer.
Position: Dispatcher
Employment offer contingent upon pre-employment drug test, background check, and MVR.
Job Posted by ApplicantPro