Studio Operations Support

Job Description

Job DescriptionBenefits:

• 401(k) matching
• Paid time off
• Training & development

About the Role:
Join MaxStrength Fitness Monument as a Studio Operations Support Specialist, where you'll play a pivotal role in creating an exceptional environment for our clients. This is an exciting opportunity to combine your passion for strength training with outstanding customer service in a dynamic studio setting.

Responsibilities:

• Oversee daily studio operations to ensure a welcoming and efficient environment.
• Provide exceptional customer service and support to clients during their visits.
• Manage client check-ins and scheduling for personal training sessions.
• Assist in maintaining studio cleanliness and organization.
• Handle client inquiries and resolve issues promptly and professionally.
• Collaborate with trainers to enhance client experience and retention.
• Implement marketing strategies to promote studio events and services.
• Track and report on client feedback to improve service quality.
• Provide one on one training to clients (up to 50% of job function)

Requirements:

• Previous experience in a fitness or customer service role preferred.
• Strong communication skills and a friendly demeanor.
• Ability to multitask and work in a fast-paced environment.
• Proficient in using scheduling software and MS Office 365 Suite of products.
• Passion for health, fitness, and helping others achieve their goals.
• High school diploma or equivalent; additional certifications are a plus.
• Flexible availability, including evenings and weekends.
• Strong problem-solving skills and attention to detail.

About Us:
MaxStrength Fitness Monument has been serving the community since 2015, helping clients achieve their fitness goals in a supportive environment. Our clients love us for our personalized approach and dedicated trainers, while our employees appreciate the positive culture and growth opportunities we provide.