Job Description
Job DescriptionOverview
We are seeking a dedicated and customer-focused Call Center Representative to join our team. The ideal candidate will handle inbound calls, provide exceptional customer service, and resolve inquiries efficiently while maintaining a positive and professional demeanor.
Key Responsibilities
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Handle Customer Interactions: Respond to customer inquiries via phone, email, or chat, addressing questions, concerns, or complaints in a timely and professional manner.
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Provide Product/Service Information: Educate customers about company products, services, policies, and procedures to ensure clarity and satisfaction.
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Resolve Issues: Troubleshoot and resolve customer issues, escalating complex cases to supervisors when necessary.
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Process Orders and Requests: Accurately process customer orders, returns, or account updates in the company’s CRM system.
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Maintain Records: Document customer interactions, including details of inquiries, complaints, and resolutions, ensuring accurate and up-to-date records.
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Meet Performance Metrics: Achieve key performance indicators (KPIs) such as call handling time, customer satisfaction scores, and resolution rates.
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Collaborate with Team: Work closely with team members and other departments to ensure seamless customer experiences.
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Stay Informed: Keep up-to-date with company policies, product updates, and industry trends to provide accurate information.
Qualifications
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Education: High school diploma or equivalent; associate or bachelor’s degree is a plus.
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Experience: Previous experience in customer service or a call center environment is preferred but not required.
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Skills:
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Excellent verbal and written communication skills.
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Strong problem-solving and conflict-resolution abilities.
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Proficiency with CRM software and basic computer applications (e.g., Microsoft Office).
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Ability to multitask and manage time effectively in a fast-paced environment.
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Active listening and empathy to build rapport with customers.
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Attributes:
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Patient, professional, and positive attitude.
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Adaptability to handle diverse customer needs and situations.
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Ability to work under pressure and meet deadlines.
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If you are interested, apply online or call our office at 325-704-3455!
#ABI3247
PandoLogic. Keywords: Call Center Representative, Location: Abilene, TX - 79697 , PL: 599763409