Job Description
Job Description
Call Center Representative
Financial & Legal Services
$18.00 per hour
Open-Ended Contract
Monday-Friday
Remote
Class Action business operates a call center to handle potential claimant inquiries and claims. The incumbent for this position is responsible for answering inbound and outbound calls, and processing email, chat, and callback interactions.
What you’ll be doing:
· Professionally answer a high volume of calls and address caller inquiries as needed
· Route calls as needed to appropriate resource
· Perform research using available resources as needed to provide required information to callers
· Identify and escalate more complex issues to the research team
· Complete necessary administrative work as needed and complete call logs accurately
· Other projects assigned by the supervisor
Who we’re looking for:
· Call center experience is required
· Good verbal and written communication skills
· Dependable and able to adhere to schedule
· Effective problem-solving and listening skills
· Customer service orientation
· Attention to detail
· Ability to work effectively in a high-volume and sometimes stressful work environment
· Ability to read, write, and speak English (bilingual in Spanish is a plus)
· Ability to sit at a workstation for long periods
Requirements:
· Must provide your own equipment, minimum requirements are below:
o 2 screens (laptop + monitor, desktop +2 monitors, etc.)
o 1 headset
- Send a screenshot of your speed test from this link. https://networktest.talkdesk.com/?lang=en. When completing this test, your computer must be hard wired in to the router or modem with an ethernet cord
- Provide a picture of your equipment at least 2 screens (laptop + monitor, desktop + 2 monitors, etc.), a camera – built into laptop or external, and a headset
- Send a screenshot showing the following details from your computer:
*(Tip: You can typically find this by going to Settings > System > About)- Required Computer Specs:
- Processor (CPU): Minimum Intel i5, AMD Ryzen 5, or better
- Memory (RAM): At least 8 GB
- Hard Drive Storage: At least 256 GB
- Operating System: Windows 10 or newer
- Required Computer Specs:
Company DescriptionWhy should I use a service like Dawson?
We have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.
Why is this job posted by Dawson and not the company where I’ll work?
Top employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.
About Dawson
Dawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.
Company Description
Why should I use a service like Dawson?\r\nWe have connections at the top companies in Central Ohio and surrounding areas. We can introduce you to the right people, provide personal support on the application and interview process, and make the overall experience easier than searching on your own.\r\n\r\nWhy is this job posted by Dawson and not the company where I’ll work?\r\nTop employers in Central Ohio come to Dawson to find the highest caliber of employees for their companies for a variety of reasons – maybe their HR department is short on resources, they don’t have an internal recruiter, or maybe they’re growing so quickly they don’t have time to conduct a search on their own.\r\n\r\nAbout Dawson\r\nDawson is a family-owned staffing and recruiting agency, continuously operating in Columbus since 1946. Dawson places professionals in temporary, temp-to-hire, and full-time jobs in the fields of administrative and clerical, customer service, warehouse and distribution, accounting and finance, creative, information technology, legal, and healthcare. Dawson is committed to the community with strong philanthropic and volunteer initiatives and has been honored with multiple “Top Workplace” awards by Columbus CEO magazine and “Best of Business” awards from Columbus Business First. Learn more, or find your next job today at dawsoncareers.com.