Job Description
Job Description
Job Title: Customer Service REP
Work hours: 8:30am - 5pm
Location Address: ONSITE ONLY - Provide Actual Address: 2401 Linden Lane, Silver Spring MD 20910
Job Description: Answer phone calls, Light Data Entry, answer incoming texts, multi tasking with other work.
About us:
Since its founding in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Specific Skills Needed:
- Answer phone calls, Takes New and Old RX redo's, Answer All incoming texts
- Pleasant attitude on phone call, able to handle difficult situation with a positive attitude, quick learner in a fast pace environment
MAJOR DUTIES AND RESPONSIBILITIES
- Assists customers telephonically and non-telephonically with service and support issues.
- Resolves problems utilizing department tools, resources, business judgment and expertise, and appropriate partnerships with field/stores resulting in increased customer satisfaction and retention.
- Acts as a positive role models by demonstrating continuous performance improvement, solid business skills and support of department and company objectives.
- Ensures productivity, revenue generation, and quality levels are met in order to meet and exceed customer and Retail expectations.
- Uses courteous and professional language.
- Works effectively in a team environment.
- Creates a win-win resolution to problems.
BASIC QUALIFICATIONS
- High School or equivalent is preferred
- Ability to produce quality and professional written correspondence with customers
- Ability to demonstrate and perform basic math
- Customer service orientation
- Intermediate PC knowledge, working knowledge of Windows operating systems, proficient with Microsoft Office, fluent with Internet and mainstream web browsers
- Commitment to providing resolution to customer issues on the first contact
- Strong English comprehension and a good command of grammar
Payrate $20/hourly on w2
This position can be searched as customer support
Company DescriptionAbout company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).
Company Description
About company - Since its founded in 1996, CTC has grown into a trusted global partner in AI & ML, Enterprise Applications, Digital Services, Managed Services, and Business Services. With headquarters in Detroit, Michigan, CTC has a team of over 2,000 experts worldwide. We empower more than 100 organizations to tackle complex challenges and transform them into sustainable competitive strengths--driving innovation, efficiency, and growth every step of the way. Our strengths have always been Commitment to Customer, Commitment to Colleagues, and Commitment to Community (CTC).