Job Description
Job Description
About the Role
We’re seeking a Loan Officer Assistant (ideally licensed) to support a top‑producing real estate and mortgage team. This role is integral to ensuring our borrowers have a smooth, efficient, and positive experience from application through closing. You’ll partner closely with our Loan Officer to handle the front‑end of the loan process, collect documentation, and nurture client relationships so that every loan stays on track and closes on time. While you may serve as a backup point of contact, your primary focus will be supporting the Loan Officer and keeping each file moving forward.
Compensation & Schedule
- Base salary provided by Pinnacle plus additional compensation based on a basis points (BPS) structure on funded loans. Exact BPS pay‑outs will depend on production and will be discussed during the hiring process.
- Full‑time position with a start time at 9 AM, Monday–Friday.
- Additional benefits and incentives are available and will be discussed during the interview process.
Compensation:
$85,000 per year
Responsibilities:
Pre‑application support:
- Perform initial intake and “pre‑application grading” to evaluate cash, credit, capacity and collateral.
- Gather income, asset and credit documents and chase missing items before files go to underwriting.
- Order appraisals, confirm insurance coverage and initiate wire transfers when needed.
- Review and send Closing Disclosures (CDs) and follow up on any post‑sign requirements.
File management & compliance:
- Collect, upload and verify borrower documents for accuracy and completeness in the Loan Origination System (LOS).
- Handle conditions, update file statuses and ensure each file meets compliance standards and internal policies.
- Work with our bookkeeper/compliance team on basic bookkeeping, payroll and pricing permission tasks.
Client & partner communication:
- Serve as a backup point of contact for borrowers when the Loan Officer is unavailable and provide timely updates and encouragement (“cheerleading”).
- Manage calendar items around contingencies; coordinate with processors, underwriters, appraisers and insurance agents.
- Assist with marketing requests and nurture leads to keep the pipeline healthy.
AUS & credit troubleshooting:
- Run automated underwriting system (AUS) findings, resolve errors and alert the Loan Officer to potential issues.
- Conduct preliminary credit analyses to assess borrower eligibility and flag exceptions.
Qualifications:
- Mortgage loan license (NMLS) is preferred but not required; at least 2 years of experience as a Loan Officer Assistant, Loan Processor or Mortgage Loan Originator is highly desirable.
- Deep understanding of mortgage lending guidelines, AUS platforms (DU/LP) and credit analysis.
- Experience ordering appraisals, initiating wire transfers and handling closing disclosures.
- Excellent communication and relationship‑building skills; able to provide concierge‑level service and “cheerlead” clients through the process.
- Highly organized, detail‑oriented and comfortable juggling multiple files at once.
- Proficient with Loan Origination Systems (LendingPad, Encompass, etc.) and MS Office; comfortable learning new tools.
- Experience with bookkeeping, payroll and compliance functions is a plus.
About Company
At CENTURY 21 Results, our mission is to help achieve dreams through buying and selling real estate.
Between 2020-2023, we sold nearly $3 billion in real estate, effectively helping close over 5,000 homes.
Our firm serves the entire state of Georgia and is expanding into Florida (Metro-Atlanta, North Georgia, Savannah, Augusta, Cocoa Beach, etc.)
Business Highlights:
- Over $15.5 billion in lifetime sales.
- #1 Century 21 office in the state of Georgia.
- 23 Century 21 office in the United States.
- #8 Century 21 office globally.
- Top 1% of Zillow's most reviewed real estate teams in the United States.
- Top 25 Residential Real Estate Offices in Atlanta.
- Top 25 Office in Atlanta for the Atlanta Business Chronicle 2012-2022.
- The largest international exposure of any real estate franchise: C21 is in 86 countries
- 155,000 agents and 14,250 offices strong.