Job Description
Job Description
Summary: This position Home Equity Loans and lines ensuring compliance with credit union policies and procedures. This position’s production will meet departmental goals for turnaround time, quality and volume. This position will make independent decisions regarding loan approvals, counteroffers, and denials. Position will proactively develop and implement strategies to align with credit union strategies, to include growing the credit builder segment.
Essential Duties and Responsibilities:
Member Service: Provide the highest level of member satisfaction and attainment of department and credit union goals. Analyze member needs, match products/ services to maximize member relationships with the credit union and increase member wealth.
Loan Responsibilities: Acquire underwriter certification within 60 days of hire date. Maintain loan officer certification by meeting both quality and minimum loan underwriting volume standards. Review, interpret and analyze loan applicants’ credit history, income, asset profiles, tax returns, financial statements, and other complex financial information. Assist branch operations with questions regarding loan decisions and financial counseling. Implement and ensure compliance with credit union policies, procedures and regulations for all Home Equity Loans and Lines. Present strong analytical skills and decision-making ability to make lending decisions.
Loan Service: Underwrite loans to ensure departmental and personal goals for turnaround time, quality and volume are met. Review loan histories and interview loan applicants, recommend suitable loan products, compile necessary documentation, define collateral requirements, and determine monthly payments. Identify debt held by other institutions and cross-sell loan products to applicants for the transferring of debt to the credit union. Review denied loan requests and make recommendations to supervisor for alternate decision if warranted. Properly communicate loan decisions and refer applicants, when appropriate, to a counseling service. Provide assistance in completing loan applications and associated information. Complete all associated paperwork and correspondence with members as necessary.
Key Performance Indicators: Responsible for specific, measurable goals for turn time, quality and volume.
Quality Control: Identify and communicate to credit union management, product or service related issues or improvements which could result in higher quality services members or improved financial control for the credit union. Maintain adherence to all credit union policies, procedures and regulatory requirements, while demonstrating professional service skills and financial integrity, as due course of business. Perform self- audits to reduce errors and adhere to credit union procedures.
Loan Disbursals: Perform loan disbursal duties as required or directed. Must be able to assist in auditing and funding loan files received under the consumer retail portfolio.
Additional General: May assist management, on an as needed basis, with system overrides, difficult member inquiries and coordination of workflow. Perform other related duties as required or directed.
Additional: Responsible for completion of applicable training and compliance on federal regulations and APGFCU policies and procedures as related to the duties of this position (Bank Secrecy Act, Information Security as examples, if applicable).
Qualifications:
Education: Equivalent to High School education with additional broad specialized training equivalent to 2 years college. Experience can be credited in lieu of education.
Experience: A minimum of five years of experience with a financial institution with knowledge of products and services, including interviewing loan applicants, underwriting and making loan decisions (loan authority). A minimum of two years’ experience underwriting home equity loans is preferred. Experience must include reviewing, interpreting and analyzing loan applicants’ credit history, income, asset profiles, tax returns, financial statements, and other complex financial information.
Knowledge, Skills and Abilities: Knowledge of the features and benefits of financial institution products and services (to include mortgage products). Knowledge of consumer credit laws; knowledge of credit reporting/score, strong critical thinking/analytical skills, excellent verbal and written communication skills, customer service, human relations, on-line computers and business math; ability to work independently and as part of a team, problem solves and make decisions. Must be numbers and detail oriented.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is frequently required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 25 pounds, and be capable of transporting related supplies and equipment. Specific vision abilities by this job include vision, distance vision, color vision, peripheral vision, depth perception and the ability to focus.
Compensation information: Offers are based on experience and education.
$27.72 - $34.65 per hour
APGFCU provides comprehensive benefits such as: medical and dental (shared expense), vision, 401(k), life and disability insurance, flexible spending account, employee assistance program, referral program, educational assistance, holidays, annual leave and sick leave.
APGFCU is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability to Protected Veteran status. Please use the attached link to view the EEO law poster http://www1.eeoc.gov/employers/poster.cfm
APGFCU is committed to working with and providing reasonable accommodations to persons of all abilities, including persons with disabilities. If you need a reasonable accommodation for any part of the employment process, please send to the Human Resources Department and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodations will be responded to from this e-mail address.