Job Description
Job Description
Help vulnerable Medicaid members access healthcare and life-changing services.
Three Ways to Qualify — One Role That Matters
Washington State's Health Homes program defines three distinct qualification pathways for Care Coordinators. You do not need a clinical nursing license. What you need is the right combination of education, experience, and commitment. Bridging Care actively recruits across all three pathways.
PATH 1: Degree + Experience Track
■ Bachelor's or Master's degree in Social Work, Psychology, Human Services, Behavioral Sciences, or a related field
■ Associate's degree in a related field PLUS 2+ years of direct community or social service experience
■ Community Health Workers (CHWs) with qualifying education and experience are explicitly welcome
■ No clinical nursing license required — this is a coordination and relationship role, not a clinical procedures role
■ Examples of qualifying degrees: BSW, MSW, BA/BS Psychology, BA/BS Human Services, BA/BS Behavioral Sciences, and closely related fields
PATH 2: Experience Waiver Track
■ 2+ years of direct experience in ANY of the following qualifying categories:
■ • Community health outreach or care navigation
■ • Housing or social services casework
■ • Peer support or recovery coaching
■ • Medicaid or Medicare patient engagement
■ • Bilingual community health advocacy
■ • Home care or direct support work with high-needs populations
PATH 3: Certified Medical Assistant (CMA/RMA) Track
■ Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) with an Associate's degree
■ This is a career move, not a step sideways — Care Coordinators earn more, work with greater autonomy, and build deeper relationships than a clinic MA role allows
■ CMAs with field experience are especially strong candidates: FQHC, home health, mobile clinic, managed care, or community health settings translate directly
■ Clinical setting MAs are also welcome — your patient care foundation combined with your documentation skills is exactly what this role requires
■ Health Home CCs do not administer medications or perform clinical procedures — they build care plans, coordinate across providers, and show up for members who have nowhere else to turn
■ If you have been working in a clinic and want a role that pays more, offers more flexibility, and puts you directly in the community — this is a career move worth exploring
What the Work Actually Looks Like
This is a field-based, relationship-driven coordination role. A typical week includes:
• In-home and community field visits — you go where your members are, in their homes and at their clinics, building the kind of relationship no clinic appointment allows
• Health Action Plan development — with each member, you build a personalized plan addressing chronic conditions, goals, and the real-world barriers between them and better health
• Cross-provider coordination — you are the connective tissue between the member's doctors, behavioral health providers, housing supports, and social services
• Telehealth visits and phone outreach — Tier 2 and Tier 3 visit types in addition to in-person field work
• Accurate, timely documentation in OneHAP and Lead Organization systems — we train you completely on every system before you see your first member
Backgrounds We Specifically Want to Hear From
• Community Health Workers (CHWs) — especially those with WA DOH Core Competency certification. You qualify directly. We just need to build the documentation.
• Certified Medical Assistants and Registered Medical Assistants with an Associate's degree — your clinical foundation is exactly what Health Home care coordination needs, especially with field, FQHC, or community health experience.
• Certified Peer Support Specialists (CPSS) — lived experience with behavioral health and substance use is exactly what our member population needs. Your credibility in the community is a genuine asset.
• Housing navigators and case aide workers — if you have been doing home visits, case files, and resource navigation in any social services setting for 3+ years, your experience translates directly.
• Bilingual and bicultural community advocates — Spanish, Somali, Vietnamese, Amharic, and other language communities are heavily represented in our member population. Bilingual CCs are exceptionally high-value and in short supply.
• Recovery coaches and substance use outreach workers — your lived experience and community trust are not entry-level. They are an asset we cannot train.
• Social work, psychology, and human services graduates with 2+ years of direct service — this role was built for your skill set.
• Anyone who has been told a healthcare coordination career is not accessible to them — it may be, and we want to find out together.
Requirements
• Washington State residency — this is a field role with in-home visits in your assigned county
• Valid Washington State driver's license and personal vehicle with auto insurance
• One of the three qualification pathways described above
• Comfort with technology and multiple platforms — you will use EMR and documentation systems daily
• Commitment to meeting clearly defined daily and weekly documentation and billing benchmarks
• Home internet — you will need home internet for days you are documenting remotely
Benefits
• Medical, dental, and vision insurance (100% company covered for employees)
• Life AD&D — company-paid $15,000 employee policy
• 11 paid holidays, 2 weeks paid vacation, 6.5 sick days, and 2 personal days
• Employee referral awards
• Employee discounts (movie tickets, concerts, travel, and more)
• Clear performance metrics and goals from Day 1 — you always know what success looks like
• Mentorship and daily supervisor support through your first 30 days
Company DescriptionAbout Us
Bridging Care LLC was created as a joint venture between two 501(c)3 nonprofit organizations with a shared mission: advancing health equity through whole-person care. We are a Care Coordination Organization (CCO) that works in partnership with Department of Social & Health Services (DSHS) to support members in the Washington Health Home Program.
If you enjoy working hard and being part of a team that truly supports one another, you will thrive here.
Company Description
About Us \r\nBridging Care LLC was created as a joint venture between two 501(c)3 nonprofit organizations with a shared mission: advancing health equity through whole-person care. We are a Care Coordination Organization (CCO) that works in partnership with Department of Social & Health Services (DSHS) to support members in the Washington Health Home Program. \r\n\r\nIf you enjoy working hard and being part of a team that truly supports one another, you will thrive here.