Job Description
Job DescriptionDescription:
Please note that this job is located in Victoria, TX with Apex Protection Plan.
The Apex Protection Plan has the following duties:
- Handles claims related phone calls from Dealers and Repair Facilities per work schedule performing within company standards
- Monday through Friday schedule in an office environment
- Follows proper claims procedures as outlined in training and feedback provided by management
- Master understanding of contract terms and conditions
- Understand Exceptions based upon dealership, agent, or client as noted in system
- Support other team members in assisting customers when situation requires involvement
- Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily
- Notify Supervisor of any claims in which possible fraud is suspected
- Participates in all training as required to perform the duties of the role
- Takes initiative to resolve an issue rather than allow an issue to continue
- Performs other related duties as required and/or assigned
Job Requirements:
- High School Diploma or equivalent
- Minimum of one year of experience within Automotive Service Industry preferred, specifically the Service Advisor position
- Must have strong computer skills and the ability to troubleshoot and service policy issues
- Must be proficient in Windows and MS-Office Products
- Strong analytical and problem solving skills. Superior verbal/written skills and communications skills
- Good punctuation, spelling, mathematical, grammar and attention to detail
- Strong interpersonal skills essential
- Ability to exercise sound judgment when interacting with customers
- Must be authorized to work in the U.S or Canada
- Must be able to successfully pass a background check
- Located in Victoria, TX
Preferences:
- Experience in customer service, insurance claims, or call/claims center environment
- College Degree or equivalent work experience
Requirements: