Job Description
Job DescriptionDescription:
Position Overview: As the Branch Manager of MedServ 's branch, you will be responsible for overseeing all aspects of branch operations, including sales, customer service, staff management, and financial performance. You will play a crucial role in driving growth, ensuring operational efficiency, and maintaining the highest standards of customer satisfaction.
Leadership and Team Management:
- Lead, coach, and mentor branch staff to achieve individual and team goals.
- Foster a positive and collaborative work environment that promotes teamwork, accountability, and professional development.
- Conduct regular performance evaluations and provide ongoing feedback and training as needed.
Sales and Business Development:
- Develop and execute strategies to drive sales growth and increase market share within the assigned territory.
- Identify new business opportunities and establish relationships with referral sources, healthcare professionals, and community organizations.
- Monitor sales performance metrics and implement initiatives to optimize sales effectiveness.
Customer Service Excellence:
- Ensure exceptional customer service is delivered at all times, meeting or exceeding customer expectations.
- Address customer inquiries, concerns, and escalations in a timely and professional manner.
- Implement customer feedback mechanisms to continuously improve service quality.
Operational Management:
- Oversee inventory management, purchasing, and distribution processes to maintain adequate stock levels and minimize product shortages.
- Ensure compliance with regulatory requirements, company policies, and safety standards.
- Monitor branch financial performance, including budgeting, forecasting, and expense management.
Relationship Management:
- Cultivate strong relationships with key stakeholders, including customers, suppliers, and healthcare partners.
- Collaborate with other departments and branch locations to share best practices and drive operational synergies.
- Represent the company at industry events, conferences, and networking functions.
Requirements:
- Bachelor's degree in Business Administration, Healthcare Management, or related field (preferred).
- Proven track record of success in sales, operations, and team leadership roles, preferably within the healthcare or medical equipment industry.
- Strong business acumen with the ability to analyze financial data, develop strategic plans, and make data-driven decisions.
- Excellent communication, interpersonal, and problem-solving skills.
- Demonstrated ability to build and maintain relationships with customers and stakeholders.
- Knowledge of relevant regulatory requirements and industry standards.
- Proficiency in Microsoft Office Suite and other business software applications.