Patient Care Coordinator

Job Description

JOB DESCRIPTION:

The team at our well-established plastic surgery office is seeking to hire a full-time Patient Care Coordinator to join our rapidly growing practice. We are seeking an extremely polished individual with strong work ethic and a positive attitude to assist our nationally recognized surgeon. This position is for someone that loves the cosmetic industry and has a passion for helping others look and feel their best! The ideal candidate will display professionalism, excellent bedside manner, a strong sense for detail, an abundance of positive energy, and a strong command in discussing all cosmetic procedures. In return, we provide a fun, positive, supportive, and collaborative work environment and promote the personal and professional growth of our employees. Experience in the Plastic Surgery, Dermatology, or Esthetics field is required. Candidates without this experience will not be considered for hire.

KEY RESPONSIBILITIES:

-Responsible for creating a 5 star patient experience

-Liaison between patient, staff, and surgeon

-Effectively manages and follows up with all inbound leads and answers all emails/call within a 24 hour period

-Provides all leads with information on procedures, recovery, and cost estimates

-Maintains an expert level of knowledge of all practice services and procedures

-Promote surgeon and surgical results

-Assist with in-person and virtual consultations

-Customizing the care plan for each patient

-Provides patient education, coordination, and scheduling for all surgical patients

-Highly articulate, well-poised, polished, congenial, with a strong problem-solving ability

-Professional appearance always with a professional and polite demeanor

-Accountable and highly motivated

-Ability to effectively build rapport and trust with prospective patients

-Phone, email, and personally communicate well with prospective patients. A company cell phone will be provided to communicate with all patients.

BONUS POINTS FOR:

-Experience in a plastic surgery office

-Professional sales experience

SALARY:

-$20-$25 per hour PLUS percentage commission of sales

BENEFITS:

-PTO with paid holidays

-401K Plan

-Health Insurance (Medical)

-Discount towards cosmetic products and services

SCHEDULE:

-Full time

-Monday through Friday and occasional weekends

-Will structure hours around 40 hour work week

EMPLOYMENT TYPE:

-Full-time