Job Description
Job Description
Schedule: Full time with weekend and evening availability
Duties and Essential Functions
As the key employee liaisons between the client and KWPM services & internal support staff, the Amenity Operations Manager must perform the job duties with a view toward projecting a professional and competent image: Service to the customer in a friendly and outgoing manner is essential, while timeliness and professional appearance are key. The position is fundamental to the administrative and operational functions of the Company/Property and as such requires established organizational skills, with attention to detail and solid time management, and good interpersonal skills.
- Manager on duty for all amenities on property including evening hours and weekend hours events.
- Maintain common areas and property amenities in a professional and a presentable condition.
- Ensure all new employees complete on-site orientation with their department supervisor and reports on completion to the General Manager.
- Keep employees motivated and engaged per company standards through training and development. Provide leadership support to team members so that they have been given the tools and resources to meet and exceed expectations.
- Promptly communicate resident and guest concerns to Management Office. Direct all inquiries regarding all Association affairs not addressed in the Front Desk Manual or beyond Concierge scope of duties to the Management Office.
- Respect resident and guest privacy, perspective, priorities, time and resources.
- Evaluate the efficiency of day-to-day procedures and apply improvements.
- Revise and/or formulate standards/policies to meet the buildings needs and promote their implementation.
- Be capable of identifying and implementing positive change within the team.
- Make recommendations to the Management Office on capital improvements to the condominium building to ensure residents receive optimum enjoyment of building aesthetics, privacy, services and amenities.
- Because of the fluctuating demands of the daily operations, it will be necessary each employee is able to perform a multitude of distinct functions in all the departments; therefore, as an essential part of the position, the expectation is that all team members assist where needed to ensure the member expectations are exceeded.
Competencies;
- Problem Solving abilities and able to dissolve conflict between members, vendors and staff
- Leadership with an emphasis on teamwork
- Time Management and computer proficient in Microsoft Office with the ability to learn other programs
- Strong communication skills; the ability to convey and articulate ideas and directives in a professional manner.
- Ability to review and understand budgets
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
This position will be located at a property that has a restaurant on premise. The noise level is typical of an outdoor restaurant/bar. Position will be indoors and outdoors and exposed the weather. Ability to work in outdoor conditions of rain, cold, heat and humidity is a requirement.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The employee is occasionally required to sit, stand, reach, lift, bend, kneel, stoop, climb, push and pull items weighing 25 pounds or less. There will be a considerable amount of walking required for this role which will include checking in on each amenity across the property continually throughout the day. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.
Position Type/Expected Hours of Work
This is a full-time exempt position. Days, nights, holidays and weekends are part of the job and hours of work will be determine based on the business needs of the property.
Required Education and Experience
- Prior experience in a related position at a 5-Star Luxury Condo Property or Hotel with similar amenities; a minimum of 2 years’ Leadership experience.
- Prior Hospitality Training at a 5-Star Property or University Degree Program is required.
- Working knowledge of computer, Smart Phone, and associated programs; MS Office Suite.
- Ability to multi-task, set, and manage priorities.
- Excellent communication and listening skills in order to interact with a diverse and multi culture population
- English and Spanish Language Skills are highly preferred for this role.
- Must function in team organized environment
- High School Diploma, Undergraduate Degree and/or Work Equivalent
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
KW Property Management & Consulting is a drug-free workplace.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.