Job Description
Job DescriptionWe are looking for a dedicated Collections Specialist to join our team in Kalamazoo, Michigan. This is a long-term contract position offering flexibility in working hours while requiring your presence onsite. The role primarily involves managing collection calls and related activities to ensure consistency and accuracy in our accounts receivable processes.
Responsibilities:
• Make outbound collection calls to business clients to recover outstanding balances.
• Update and maintain deposit records to ensure accurate financial reporting.
• Collaborate with internal sales teams to resolve account discrepancies and facilitate timely payments.
• Administer and process customer questionnaires to gather necessary financial information.
• Handle business-to-business (B2B) collections with professionalism and efficiency.
• Participate in mandatory team meetings twice a week to align on priorities and goals.
• Work in a quiet, structured office environment with a focus on productivity.
• Ensure consistent follow-up with clients to maintain positive relationships and reduce overdue accounts.
• Utilize Microsoft Excel to track and analyze collection activities.• Proven experience in credit and collections, particularly in a business-to-business (B2B) setting.
• Strong knowledge of collection processes and billing practices.
• Proficiency in Microsoft Excel for data tracking and reporting.
• Excellent communication skills for handling client interactions and internal collaborations.
• Ability to work independently while meeting deadlines and targets.
• Attention to detail and organizational skills to manage multiple accounts effectively.
• Prior experience in a manufacturing or similar industry is a plus.
• Availability to work onsite and attend mandatory meetings as required.