Customer Service Agent - Onsite Central Phoenix - $18/hr - Entry level

RemX

Phoenix, AZ, USA

Published: 6/14/2022

Full Time

Job Description

For immediate consideration please send resume to viviana.meza@remx.com (title: customer service central Phoenix)

Type of Hire: Long term temp

Start Date: 4/21/26

Pay Rate: $18/hr + benefits

Location: Onsite - Phoenix, AZ 85034

Schedule: M-F, 7am-4pm and 6am-3pm. Must be flexible to work both shifts.

Training: 4 days of training 7am-4pm.

Dress Code: Business casual

Overview:

Customer Service Agent (Entry-Level) Agents process escrow payments to insurance carriers on behalf of banks. Using company software, they generate payments and apply them via carrier websites, automated phone systems, or direct calls with carrier representatives. Strong performance can lead to promotion into Customer Service Representative roles with greater responsibility.

This role involves outbound calls only—no inbound customer calls or handling complaints. Agents ramp from ~30 to 70 calls per day, with occasional long hold times. Overall, it’s a more positive call center environment than most.

Responsibilities:

Interface with a CRM-based software UI to update payment status
Escalate issues to team leads as soon as they are realized
Make payments via web portal
Make payments via automated payment processing phone system
Make payments via conversation with Customer Service Reps at Carriers
Keep track of workload and progress each day

Requirements

High School Diploma
Minimum 1-2 years of customer service experience, preferably in call center
Pleasant, calm demeanor on the phones
Excellent command of the spoken English language
Growth Mindset, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change,