Job Description
Job Description
Full Time Legal Intake Specialist
At Legal intake Professionals, our Intake Specialists are the heart of our client experience. In this vital role, you'll be on the front lines, responding to a high volume of phone inquiries with professionalism and genuine empathy. Your dedication to detail and care will ensure every person who calls feels heard and support. This is an in-office position.
We're looking for friendly, well-spoken professionals who are eager to make a real impact. Your excellent listening skills and attention to detail will be key to accurately documenting every interaction. While previous customer service experience is a plus, it's definitely not a deal-breaker – we're happy to train the right person on all our systems and procedures. If you have a positive attitude and a passion for helping people, we encourage you to apply! It's a plus if you have the ability to speak a second language (especially Spanish)!
In this role, you're more than just a voice on the phone – you're a crucial first point of contact for our clients. Every call is an opportunity to make a real difference, and your mission is to ensure each person feels heard, valued, and supported. We're looking for someone who can listen with genuine care, quickly grasp the heart of a client's needs, and provide a positive and empathetic experience from the very first hello.
At Legal Intake Professionals, we know that our strength comes from our people. We believe that a diverse workforce, with individuals from all backgrounds and walks of life, is essential to our success. We're proud to have a team that reflects the rich tapestry of the communities we service, and we are deeply committed to fostering a workplace where everyone feels valued, respected, and heard. Our goal is to create an inclusive environment where you can bring your whole self to work, grow both personally and professionally, and contribute to a company culture that celebrates our differences.
To be successful in this role, you must have:
- Good verbal and written communication skills, specifically: spelling, grammar, and diction
- A professional phone voice that shows customer care and concern
- Active-listening skills to ensure client information is gathered correctly and fully
- The ability to ask appropriate questions
- The ability to converse with various personalities and to collect pertinent details to determine viability of their claims
- Accurate and fast typing skills
- PC/Computer skills in a Microsoft Windows environment
- A flexible schedule, including nights, weekends, and holidays
- A High School Diploma or GED, and must be 18 years of age
We are looking for dedicated professionals who are seeking a long-term career, not just a job. We're committed to investing in our team's future, which is why we offer an Employee Stock Ownership Plan (ESOP) and robust retirement benefits to help you build a solid foundation with us.
Our benefits for Full Time Employees include:
- Employee Stock Ownership
- Full Medical, Dental, and Vision Benefits
- Paid Vacation
- Traditional 401K with company matching
- Free Life Insurance policy
- Legal Assistance
Compensation: $20 / Hour with perfect attendance.
Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $18 / Hour.
Shifts Offered:
- Full Time, 40 hours
- 11:00am-Midnight
- You must be available to work a Saturday OR Sunday each week
- You must be very punctual with great attendance.
Training will last approximately three weeks, Monday-Friday 8:00am-5:00pm. Once you have successfully completed training, you will move to your new set schedule.
Legal Intake Professionals is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.
Job Posted by ApplicantPro