Supervisor - Care Coordination

Job Description

Job DescriptionDescription:

Who we are:

At STRIDE Community Health Center, we’re dedicated to more than just providing healthcare—we’re committed to making a lasting impact on the lives of our patients and the communities we serve. As one of Colorado’s largest Federally Qualified Health Centers, we offer comprehensive services—including primary care, dental, pharmacy, behavioral health, health education, and outreach—across our 13 clinics in the Denver Metro area.

With over 35 years of serving our community, our growing team is at the heart of this mission. We believe healthcare is about more than treating illness; it's about fostering wellness and addressing the unique needs of every person, ensuring that no one is left behind. If you’re passionate about making a meaningful difference, thrive in a collaborative environment, and are ready for a career that transforms lives—including your own—STRIDE is the place for you.

General Purpose:

The Care Coordination Supervisor provides direct supervision, training, and coaching to Care Coordinators under the general supervision of the Clinical Nurse Manager or Care Coordination Program/Project Manager(s). This role includes direct patient care time (75%) and administrative time (25%). Administrative time includes assisting with timecard review and approval, scheduling/staffing, training, progress reviews, disciplinary action, and site meetings.

Essential Duties/Position Responsibilities:

• Collaborate with other site-based leaders in establishing, implementing and maintaining quality patient care, improve quality metric standards and meet external client expectations.
• Direct training/supervision/coaching of Care Coordinators including performance appraisals, in consultation with other site-based leaders.
• Review and monitor EHR tasks/workload to ensure accurate and timely completion of patient care and follow-up.
• Responsible for completing periodic skill validation/audits of staff under their supervision.
• Demonstrate knowledge of all policies and procedures pertinent to their work area and staff under their supervision.
• Assist the Clinical Nurse Manager with schedule efficiency, coordinating vacation requests and sick calls to ensure appropriate clinic coverage.
• The full, current job description for “Care Coordinator” is incorporated here by reference and this position performs all these duties in addition to their administrative tasks.
• Other duties as assigned.

Requirements:

Values:

• Community: All are welcome at STRIDE - our patients are the center of our work.
• Trust: Our patients feel safe, empowered, and supported.
• Value: We respond to patients' needs by providing effective, affordable care.
• Compassion: We treat patients with kindness, empathy, and dignity.

Education and Experience:

• Required: At least 2 years of direct or indirect support of patient care or related experience.
• Required: At least 1 year of experience in a community health or Federally Qualified Health Center.
• Required: At least 6 months of experience supervising other individuals, preferably in a healthcare setting.
• Additional language proficiency highly desired.
• Previous care coordination experience is desired.
• Required: High School diploma
• Associate’s or higher is preferred
• Required: Active BLS certification

Skills & Expertise

• Ability to interact positively and build rapport with patients, coworkers and/or external contacts.
• Ability to work independently and organize work in a manner that ensures accuracy and efficiency.
• Ability to work from procedure manuals.
• Capability to respond to the needs and concerns of STRIDE’s diverse patient population effectively and sensitively.
• Customer service skills, including the ability to diffuse upset patients.
• Skill in using a variety of computer software including but not limited to the internet and MS Office Products and Electronic Health Records (EHR).
• Ability to handle sensitive information ethically and responsibly.
• Ability to protect the confidentiality of patient, employee, and business information. · Ability to perform basic math.

Working Environment and Physical Activities:

Lifting objects up to 40 lbs, sitting, standing, bending, walking, climbing, and reaching overhead, extensive and repetitive.

Work Schedule

Monday-Friday, 40 hours/week

We offer a competitive salary/hourly range of $60,000 - $74,000, depending on your experience.

This range reflects STRIDE’s good faith estimate of potential compensation at the time of posting. The final salary for the selected candidate will be determined based on several factors, including experience, education, budget, internal equity, specialty, and training.

Why STRIDE?

Join us for a fulfilling career with a comprehensive full-time benefits package that promotes professional growth, well-being, and financial security, including:

• Medical, dental, and vision coverage
• Paid time off (PTO) and holidays
• Health Savings Account (HSA) and Flexible Spending Account (FSA), including dependent care options
• 401(k) with matching
• Work-life balance
• NHSC Loan Repayment
• Tuition reimbursement and/or Continuing Medical Education (CME)
• No nights, weekends, or major holidays
• Employee Assistance Program (EAP)
• Employee Discounts on top attractions, hotels, more

STRIDE conducts background checks, including criminal history, education, license and certification.

STRIDE is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to any characteristic protected by law.

STRIDE complies with the Americans with Disabilities Act, providing reasonable accommodations as needed.

Health and Safety Commitment:

To ensure the safety of our patients, staff, and communities, all new hires at STRIDE must receive an annual flu shot or provide an exemption, as well as undergo tuberculosis screening and testing.

Application submission closing date: Applicants will be considered until the position is filled