Job Description
Job Description
Title: Mobile Automotive Service Coordinator
Our Mission: Fostering a people-focused culture by developing career paths for everyone to succeed and creating seamless automotive solutions that make things easy for our teams and clients.
Autobahn is a family-owned company with a long history of success and commitment to making our communities better. We are looking for passionate individuals from all backgrounds who share our core WORTH values to grow our brand by helping people love what they drive. We invest in the growth and development of our team members so they can drive their own career paths with a focus on promoting from within. Come join the Autobahn team!
Here at Autobahn, we believe that engaged teammates is the best way to deliver an effortless service and ownership experience for our clients. We offer a great work-life balance with the best hours in the business, competitive PTO, 401k match, recognition programs, anniversary bonuses, lease payment assistance, and many more. It’s time for you to love what you do!
As a Mobile Service Coordinator, you are highly organized, proactive, and thrive in a fast-paced environment. You are a strong communicator who can manage multiple priorities while delivering a seamless and transparent experience for clients. You are detail-oriented, solution-focused, and a team player who supports both customers and technicians to ensure efficient and high-quality service operations. This is a growing area of our business with a strong opportunity for advancement.
As a Mobile Service Coordinator with Autobahn, you will be responsible for:
- Coordinating and dispatching all mobile service and towing requests with efficiency and clear communication
- Managing and optimizing technician and driver schedules to maximize productivity and coverage
- Serving as the primary point of contact for customers by providing accurate updates, ETAs, and service recommendations
- Pre-calling and verifying all appointments to ensure accuracy, readiness, and proper service setup
- Confirming warranty coverage, recalls, and service eligibility prior to dispatch
- Ensuring all repair orders are accurate, complete, and properly documented
- Partnering with the parts department to ensure parts availability before scheduled appointments
- Supporting technicians throughout the day by resolving scheduling conflicts, delays, and service challenges
- Monitoring schedules in real time and adjusting to accommodate changes and urgent requests
- Conducting outbound outreach to schedule services, follow up on recommendations, and drive mobile service growth
What Success Looks Like:
- Customers receive clear, proactive communication and accurate ETAs
- Technicians and drivers are efficiently scheduled with minimal downtime
- Appointments are accurate, fully vetted, and ready to execute
- Parts and resources are prepared ahead of time to avoid delays
- Mobile service utilization and customer retention continue to grow
Qualifications:
- Previous experience in automotive service, dispatching, logistics, or high-volume customer service environments preferred
- Strong organizational and multitasking skills in a fast-paced environment
- Excellent communication and customer service skills
- Ability to manage multiple schedules and priorities simultaneously
- Familiarity with dealership management systems such as Tekion is a plus
- Basic understanding of repair orders, warranty, and automotive service operations
- Professional, well-groomed appearance
Our Values: Connections Not Transactions | Expertise in Motion | Trust Through Transparency
Equal Opportunity Employer