Job Description
Job Description
The Customer Support Specialist plays a key role in supporting Sentec’s sales organization and customers. This position serves as a critical link between field sales, internal teams, and our customers—ensuring efficient handling of customer inquiries, accurate order and invoice processing, pricing maintenance, and overall administrative support.
The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. This role involves proactive communication, problem-solving, and continuous improvement of customer support processes to enhance service and efficiency.
- Serve as a central point of contact for Sales, customers, and internal teams to support the sales cycle from inquiry through order fulfillment.
- Process and manage sales orders, invoices, and RMAs in Microsoft ERP and CRM systems.
- Monitor and maintain customer pricing and account records.
- Respond to customer and sales inquiries promptly and professionally, providing updates on order status, shipping timelines, and billing.
Requirements
- Bachelor’s degree or equivalent experience.
- 3–5 years of experience in customer service or sales operations.
- Experience supporting a sales team and working in a customer-facing environment.
- Medical device industry experience is a plus.
- Proficiency in CRM systems and Microsoft Office Suite (Excel, Word, Outlook, PowerPoint).
Benefits
- Meaningful work in a rapidly growing company with opportunity for advancement
- Directly influence the quality of products and make a difference for patients worldwide
- Opportunities for professional and personal growth
- Salary: $60,000-65,000 plus bonus
Sentec offers competitive benefits like Medical, Dental, Vision, HSA, FSA, and 401K matching, as well as paid parental leave, a wellness stipend and tuition reimbursement. Sentec emphasizes employee voices and recognizes hard work making it a promising environment for professional growth. Sentec focuses on delivering impactful healthcare products and improving patient care.
By choosing a career at Sentec, you’re not just choosing a job – you’re embracing the chance to make a real impact, contributing to the development of innovative medical solutions that support the wellbeing of individuals worldwide.
Sentec is a Swiss-American medical device company specializing in respiratory care. Since its founding in 1999, Sentec utilizes a deep-tech approach that is founded on advanced science and avant-garde technologies for respiratory patients across care areas. Sentec provides healthcare professionals worldwide with non-invasive, continuous monitoring and effective therapeutic solutions.