Job Description
Job DescriptionSalary: 30.83
Gaming Support Specialist
Salary - $30.83
IT All locations (Irving, Oil Spring, & Salamanca)
Deadline: Open Until Filled
JOB FUNCTION:
The Gaming Support Specialist (Class II Gaming) provides hands-on technical and operational support for Class II gaming systems, with a focus on performance, uptime, and user experience. This role works closely with Operations and IT teams to deploy, configure, and troubleshoot gaming platforms from vendors such as Konami, IGT, Aristocrat, and AGS. As the primary resource for resolving system disruptions and optimizing configurations, the specialist ensures seamless gameplay and minimal downtime. Beyond gaming systems, the role supports daily business operations by applying technical expertise to drive efficiency and innovation. All duties must be performed in accordance with Seneca Gaming and Entertainments policies and procedures, NIGC Minimum Internal Control Standards, and SGA Tribal Internal Control Standards.
QUALIFICATIONS:
High school diploma or equivalent required; Associate's Degree in Computer Programming/Technology, or a related field, or equivalent work experience. Minimum 3+ years of related IT work experience required, preferably in the gaming industry. Experience with data analytics, reporting tools, or business intelligence platforms. Ability to solve technical problems, work well under stress, and follow instructions. Must be able to work flexible hours including nights, weekends and holidays as required.