Job Description
Job Description
Spring Footwear Corp. is seeking a highly organized, customer-focused professional to be the face and voice of our brand. As a Customer Service and Receptionist, you’ll play a key role in ensuring our customers, partners, and team members experience the warmth, efficiency, and professionalism that define Spring Footwear.
About Spring Footwear:
At Spring Footwear, we design, manufacture, and distribute innovative, comfortable, and stylish shoes for people who are always on the move. For over 30 years, we’ve been empowering our customers to walk with confidence, and we bring the same energy to our team culture.
Your Role & Responsibilities:
Customer Support
- Respond to customer inquiries via phone and email with warmth, clarity, and professionalism
- Process orders, returns, warranty claims, and shipping/tracking requests efficiently
- Provide accurate product information and assist with customer education and training needs
- Log and escalate customer issues when needed to ensure timely resolution
- Support the Customer Service team with administrative tasks and special projects
Administrative Support
- Greet guests, vendors, and visitors with a welcoming and polished demeanor
- Answer and route incoming phone calls to the appropriate departments
- Manage incoming and outgoing mail and deliveries
- Keep the reception area clean, organized, and inviting for all visitors
What We’re Looking For:
- 1–2 years of experience in a receptionist or customer service role; direct-to-consumer experience a strong plus
- Excellent communication and interpersonal skills — verbal and written
- Highly organized, detail-oriented, and able to multitask with grace under pressure
- Proficiency in Microsoft Office; experience with CRM systems or platforms like Shopify, Gorgias, or Amazon Seller is a bonus
- A team player who aligns with Spring Footwear’s core values: quality, care, and style
- English fluency required
Why Join Spring Footwear?
- Competitive compensation
- Paid time off, holidays, and benefits (health, dental, vision, etc.)
- Profit Sharing Plan
- Opportunities for growth and cross-training across departments
- Warm, supportive, and team-focused work culture
- Exclusive employee discounts on footwear
How to Apply:
If you're ready to be the voice and face of Spring Footwear and bring exceptional service to every interaction, please submit your resume and a short cover letter outlining your experience and interest in the role.