Job Description
Job DescriptionWe are looking for a dedicated Customer Service Representative to join our team in Madison, Wisconsin. In this long-term contract role, you will play a pivotal part in ensuring customer satisfaction by handling inquiries, resolving issues, and maintaining accurate records. This position offers an excellent opportunity to contribute to the success of a non-profit organization.
Responsibilities:
• Respond to inbound customer calls promptly, addressing inquiries and resolving concerns with professionalism.
• Process and manage order entries efficiently to ensure accuracy and timeliness.
• Provide clear and empathetic communication to assist customers with their needs.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and operational processes.
• Handle both inbound and outbound calls as required to support organizational goals.
• Ensure compliance with company policies and procedures during all interactions.
• Troubleshoot and resolve customer issues effectively, escalating when necessary.
• Deliver exceptional service that aligns with the values of the non-profit organization.• Previous experience in call center or customer service roles.
• Proficiency in managing order entries and handling inbound calls.
• Strong communication skills with the ability to convey information clearly and empathetically.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent problem-solving skills to address and resolve customer concerns.
• Familiarity with handling both inbound and outbound calls.
• High attention to detail to maintain accurate records.
• Commitment to providing high-quality service that supports organizational objectives.