CUSTOMER SERVICE - (Logistic, Supply Chain) - ONSITE - EA2025!

Techlink Systems

Radnor, PA 19087, USA

Published: 6/14/2022

Full Time

Job Description

Job Title: Customer Service Representative
Location: Radnor, PA (Onsite)
Contract Duration: - 6 months contract
Pay: $26.27 an hour
Work Schedule: M- F

Job Description

Position responsible for Sales Order Management process, customer satisfaction and support, account reconciliation, and supporting the revenue stream.
Working in a customer service team of six people, interfacing with plants/shipping locations, Logistics, Credit, Accounts Receivable, Regulatory, and other departments.

KEY ACTIVITIES AND RESPONSIBILITIES

Order Management: Order management will include a group of customers within one or multiple markets, segmented by market or geographic region, responsible for all activities for this group of customers.
Learn & understand the products and customers/markets and gain the ability to offer proactive solutions to the customer.
Responsible for approximately 2,000 order plus per year, receiving and acknowledging all orders within 24-hours of receipt.
Consistently execute all quote to cash responsibilities including order entry, customer master settings, and automated AEN output for acknowledgments, ship notices, and invoices.

Additional Activities:

Review existing and identify the need for new ISO procedures; make recommendations for revisions. Perform additional business specific related activities as directed by Manager or Supervisor to support sales and distribution processes.
May include: inside sales, import, export, collections, forecasting, Supply Chain, various report requests (SAP BW, WBBR, etc.). Attend supply chain and S&OP meetings, understand changes and impact to product delivery; communicate the information and impact to customer service team members

CONTEXT AND ENVIRONMENT

The Customer Service Organization is centralized in structure but de-centralized in execution as the incumbent will support a particular Business Unit(s).
Daily functions are conducted in accordance with teh client. Customer Service ISO 9000 Quality & Procedures Manual, Business Unit Work Instructions and associated documents, Business Unit Rules or Guidelines, Company Policies and Procedures, Federal, State and Local Legal, Tax, Health, Safety and Environmental Guidelines/Regulations (Includes Robinson Pactman Act, Hazmat, TOSCA, NAFTA, Product Stewardship, DOT, IMCO, among others.
Trusted to operate within any general customer service compliance guidelines and within the guidelines of the Code of Ethics/Conduct.
Supports the site HES policy and complies with all regulatory and internal requirements
Participates in HES activities provided by site management (e.g., Behavioral Base Safety, SafeStart, etc.)
Supports and promotes the reporting of all health, safety, environmental, near-miss, accident or injury incidents

REQUIRED EDUCATION/QUALIFICATIONS /WORK EXPERIENCE

Bachelor’s Degree with Emphasis in Business, Engineering or Supply Chain or equivalent relevant customer service experience.
One to three years of experience with Bachelor's degree, or four or more years of relevant customer service experience without Bachelor's degree
Proficient in Microsoft applications: Word, Excel and Power Point.
Strong problem solving and communication skills.
Customer Order processing in an enterprise system, SAP is strongly preferred.

Company DescriptionOverview

TechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal.

We serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness.

We also have national recruiting

Company Description

Overview\r\n\r\nTechLink Systems is a national provider of staffing services with offices all over the USA as well as development and support centers globally. We are a MBE (NMSDC), WBE (WBENC), and WOSB certified minority business that has been awarded 2017 TAPFIN Premier Partner, 2016 Manpower Excellence Award, 2016 TAPFIN Elite Partner, are a Known Tier Supplier for Agile 1, and have been ranked as a Top Women and Minority Owned Company since 2004 by several businesses including Philadelphia Business Journal, Diversity Business, Inc 5000, Inc 500, San Francisco Business Times, Diversity2000, and Los Angeles Business Journal. \r\n\r\nWe serve the contract staffing, direct hire, staff augmentation, recruitment, HR management, and project outsourcing needs of clients nationwide. Striving to create personal relationships with clients, TechLink Systems becomes a virtual extension of clients’ own in-house capabilities to help achieve new levels of growth, productivity, and competitiveness. \r\n\r\nWe also have national recruiting