· 5+ years of Experience in Compute Hardware troubleshooting. (L2)
Install, administer, and maintain hardware infrastructure.
Diagnose and correct system issues, whether these be issues with correct operation or
performance.
Reinstate integrity of system as quickly as possible following an outage in order to minimize
downtime.
Triage and solve user-submitted tickets, especially when they relate to the infrastructure.
Track resource usage using monitoring and queuing software.
Actively participate in Knowledge Management by creating new technical documents.
Patch system firmware and software as needed.
Peer assistance is an added trait.
Technical Skills:
Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows)
Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet.
Familiarity with Hardware products like: HPE Proliant, Apollo, Blade,SDFlex and Synergy
Experience in server hardware and troubleshooting.
Experience managing multi node clustered setup.
Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager
Knowledge of Server profile and fault tolerance.
Basic knowledge of Vmware infrastructure and its troubleshooting.
Familiarity with monitoring tools like Grafana/Nagios/Opsramp.
Knowledge on troubleshooting of ESXi and vCenter performance issues.
Familiarity with the Server Storage connectivity basics.
Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster
solution.
Experience in Incident/Change/Problem management and Root Cause Analysis.
Business Skills:
Demonstrate strong written and verbal communication skills.
Interacting and collaborating across different technology teams.
Must work towards achieving vision for our customers.
Affinity and a thorough understanding of support processes defined.
Ability to work in a 24x7 environment in rotation shifts
Exhibit “Customer First and Customer Last Attitude” consistently.
Ability to drive cases to closure and provide Case Summary.
Demonstrate high level of technical & communication skills.
Takes responsibility for end-to-end problem ownership and its solutions.
Benefits
Talworx is an emerging recruitment consulting and services firm, we are hiring for our client whichis an American multinational information technology company based in Spring, Texas. It is a business-focused organization which works in servers, storage, networking, containerization software and consulting and support. It was ranked No. 107 in the 2018 Fortune 500 list of the largest United States corporations by total revenue