Job Description
Job Description
Vaughan Hospitality Group (VHG, Inc.) is a group of high volume bars and restaurants in the Chicago area. Locations are as follows: Emerald Loop Bar & Grill, Corcoran’s Grill & Pub, Chicago Brewhouse on the Riverwalk and Vaughan’s Pub (2 locations).
VHG is currently looking for a dedicated and skilled floor manager (salaried with bonus structure)to join our team!
Position summary:
The Floor Manager provides leadership to ensure that all team members are guest-focused, that processes are followed and that guests have an “excellent customer experience”. The Floor Manager will have knowledge of restaurant operations, manage staff resources, develop and coach team members, ensure compliance with processes and quality standards and help to build sales and profits.
Responsibilities include:
- Manage and oversee the entire restaurant operation.
- Provide excellent customer service.
- Respond efficiently to customer questions and complaints and ensure guest satisfaction.
- Develop and increase guest loyalty programs.
- Manage and lead staff.
- Hire new employees.
- Training and evaluate staff performance.
- Set expectations among staff and provide feedback.
- FOH scheduling.
- Organize and supervise shifts.
- Nurture a warm and positive working environment.
- Monitor operations and initiate corrective actions.
- Monitor restaurant finances, including sales and labor costs.
- Enforce food handling regulations and other guidelines to maintain guest and staff safety.
Job Requirements:
- Minimum of 2 years experience as as a FOH Manager in a fast paced, full service restaurant.
- Must have open availability including evenings, weekends, and holidays.
- Ability to identify problems and be solution-oriented in regards to service and restaurant operations.
- Candidates must be highly motivated, self-directed, and results driven with strong organizational skills and attention to detail.
- Candidates must have professional and personable communication skills.
- Valid food sanitation management and alcohol awareness certifications.
Company DescriptionVaughan Hospitality Group (VHG, Inc.) is a group of high-volume bars and restaurants in the Chicago area. Locations are as follows: Emerald Loop Bar & Grill, Corcoran’s Grill & Pub, Chicago Brewhouse on The Riverwalk and Vaughan’s Pub (2 locations).
Company Description
Vaughan Hospitality Group (VHG, Inc.) is a group of high-volume bars and restaurants in the Chicago area. Locations are as follows: Emerald Loop Bar & Grill, Corcoran’s Grill & Pub, Chicago Brewhouse on The Riverwalk and Vaughan’s Pub (2 locations).