Job Description
Job Description
This position is responsible for processing all of the City's claims in a timely and efficient manner by maintaining high levels of organization and customer service.
"*" denotes an essential function of the job
SPECIFIC DUTIES AND RESPONSIBILITIES
- *Process all claims to ensure legal compliance by following policies, procedures, guidelines as well as state and federal regulations.
- *Provide legal support by assembling document for settlement action.
- *Prepares reports by collecting, analyzing, and summarizing information.
- *Assist with payroll, bookkeeping, and perform other duties as assigned.
STANDARDS OF PERFORMANCE
- Demonstrate informative and professional assistance when working with vendors, co-workers, and the public.
- Act independently and originate new procedures and new approaches to problems.
- Display excellent verbal and written communication skills.
- Maintain initiative to preserve the flow of work.
- Work under stress and with commitment to deadlines.
- Sustain interpersonal relationships which encourage openness, candor and trust, both internally and with the general public.
- Complete projects and/or reports in accurate and timely manner
- Maintain City information in a confidential manner.
MENTAL AND PHYSICAL REQUIREMENTS
- Ability to work as a team member.
- Display professional appearance, warm demeanor and positive attitude.
- Be a motivated self-starter.
- Work independently and to be accurate, efficient and organized.
- Manage multiple tasks simultaneously.
- Work under pressure with time constraints in a changing environment.
- Stand, walk, sit, reach with hands and arms, climb, balance, stoop, kneel, crouch or crawl occasionally.
- Lift and/or move up to 25 pounds occasionally.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
WORKING ENVIRONMENT AND CONDITIONS
- This position requires working in the internal environment.
- This position requires a flexible work schedule; night and/or weekends may be required.
EDUCATION, EXPERIENCE and TRAINING
- Minimum of high school diploma required; some college preferred.
- One to two years general claims experience required.
- Previous customer services experience.
- Ability to effectively communicate both orally and in written form.
- A pleasant, friendly, and outgoing demeanor.
- Experience in Microsoft Office products, specifically Word, Excel, and Outlook required.
- Ability to handle a high volume of incoming calls while maintaining proper phone etiquette and a high level of professionalism at all times.
- Willingness to take on additional tasks as assigned.
EQUIPMENT AND TOOLS
- Computer and peripherals.