Job Description
Job DescriptionDescriptionJob Description: As a Call Center Representative at XTalk Prep, you will be the first point of contact for our clients, providing excellent customer service and resolving inquiries in a professional and efficient manner. You will handle both inbound and outbound calls, addressing customer needs and offering solutions to ensure satisfaction.
Key Responsibilities
Duties and Responsibilities:
- Answer inbound customer calls and provide assistance with inquiries, service information, or issue resolution.
- Make outbound calls to follow up with clients and provide additional information or solutions as necessary.
- Document all customer interactions in the company’s database to ensure accurate records are maintained.
- Handle customer complaints and escalate issues to the appropriate department when needed.
- Provide clear and accurate information about XTalk Prep’s services and offerings.
- Meet individual and team performance targets, including call resolution time and customer satisfaction.
- Collaborate with team members to improve processes and ensure consistent service delivery.
Skills, Knowledge and Expertise
Required Skills & Abilities:
- High school diploma or equivalent; additional education or customer service training is a plus.
- Prior experience in a call center or customer service role preferred.
- Strong verbal communication skills with the ability to engage and assist customers effectively.
- Problem-solving skills and the ability to think quickly in fast-paced situations.
- Familiarity with CRM software or call center systems is beneficial.
- Ability to multitask and manage time effectively while meeting performance goals.
- Positive attitude and a commitment to providing outstanding customer service.
Benefits
Benefits:
- 401(k) plan with employer matching.
- Accidental Death & Dismemberment (AD&D) insurance.
- Dental insurance coverage.
- Disability insurance for financial protection.
- Bonus opportunities for high performance.
- Opportunities for career growth and professional development.
- A supportive, team-oriented work environment.