Job Description
Senior Insights & Experience Analyst (VoE – Qualtrics / Medallia)
NOTE: Must have skills
-• worked on qualtrics cx,e
x• SaaS domain, AI- savv
y• experience with text analytics and qualitative analysi
s• Interested in improving Employee experienc
e
We are looking for a Senior Insights & Experience Analyst to drive enterprise-scale Voice of Employee (VoE) initiatives using platforms such as Qualtrics and Medallia. The role will focus on designing, executing, and scaling employee listening programs, delivering actionable insights, and enabling product and HR teams to improve employee experienc
e.
Key Responsibilit
ies- Lead design and execution of employee experience (EX) surveys and continuous listening progr
ams- Partner with Senior Product Managers to document requirements and validate soluti
ons- Own end-to-end survey lifecycle (design, deployment, governan
ce)- Develop survey builder frameworks and standardizat
ion- Perform text analytics and qualitative analy
sis- Drive closed-loop feedback mechani
sms- Collaborate with HR, People Analytics, and Product te
ams- Support case management workfl
ows- Contribute to CoE developm
ent- Enable AI/agentic solutions for automat
ion
Required Skills & Experi
ence- Hands-on experience with Qualtrics and/or Meda
llia- Experience in Employee Experience (EX) / CX survey prog
rams- Strong survey design and research backgr
ound- Expertise in text analytics and qualitative anal
ysis- Exposure to SaaS environments (Google, Intuit prefer
red)- Strong stakeholder manage
ment
Good to
Have- Experience in People Analytics / HR anal
ytics- Exposure to case management sy
stems- Familiarity with AI-driven anal
ytics- Experience in CoE m
odelsKey Compete
ncies- Strong analytical mi
ndset- Excellent communication s
kills- Experience in high-frequency survey environ
- ments- Ability to translate insights into business out
comes