Job Description
Job Description
We are looking for a dedicated Customer Service Representative to join our team near East Rutherford, New Jersey. This Contract to permanent position offers an opportunity to deliver exceptional service to customers across diverse markets while working closely with internal and external stakeholders. The role is ideal for someone who thrives in a fast-paced environment and is passionate about building strong customer relationships.
Responsibilities:
• Provide outstanding service to customers across various market applications by collaborating with internal teams and external partners.
• Build and nurture lasting relationships with customers to ensure satisfaction and loyalty.
• Prepare accurate and timely quotations based on customer needs.
• Process and input orders into the system with precision.
• Support the Sales team by providing quotations, updates on delivery statuses, and generating order reports.
• Manage daily customer orders, ensuring timely confirmations, tracking shipments, and updating status for back-ordered items.
• Resolve operational challenges related to the sales process, including issues with order status, deliveries, invoicing, and returns.
• Coordinate with departments such as sales, supply chain, and logistics to provide top-tier customer service.
• Participate in shipping activities, including preparing documentation, verifying accuracy, and ensuring timely submission to the warehouse.
• Conduct regular customer review calls, identifying follow-up actions and tracking progress effectively.
• Associate’s Degree in Business or a related field, coupled with at least 2 years of experience in Customer Service or Sales Operations.
• Proven expertise in the signage or architectural lighting industry is an advantage.
• Strong skills in inside sales and customer service.
• Proficiency in Microsoft Office applications and order entry software.
• Familiarity with Microsoft Dynamics is preferred.
• Highly self-motivated with the ability to manage tasks independently and efficiently.
• Strong customer-focused mindset with excellent communication and problem-solving skills.
• Ability to collaborate effectively and listen actively in a team-oriented environment.