Job Description
Job DescriptionDescription:
We are HALO! We connect people and brands to create unforgettable, meaningful, and lasting experiences that build brand engagement and loyalty for our over 60,000 clients globally. Our nearly 2,000 employees and 1,000 Account Executives located in 40+ sales offices across the United States are the reason HALO is the global leader in branded merchandise, uniform programs, and recognition and incentive solutions.
HALO is seeking a Supervisor, Account Management who will play a critical role in supporting and guiding Sales Operations team within HALO’s Enterprise division. This role partners closely with the Director of Account Management to ensure optimal team structure, appropriate staffing, and ongoing process improvements that drive sales efficiency and customer satisfaction.
This individual must have a strong strategic mindset and the ability to analyze key performance metrics to influence business decisions, identify process enhancements, and lead internal and external initiatives that contribute to growth. The ideal candidate demonstrates strong emotional intelligence, clear communication across all levels of the organization, and a genuine passion for mentoring others.
Responsibilities
- Support onboarding of new hires, including managing checklists, leading training sessions, and maintaining two-week onboarding schedules
- Maintain and update team knowledge resources, including Confluence pages, calendars, and the Guide to Account Operations
- Facilitate and lead team drop-in sessions and contribute content to team meetings
- Monitor and manage Paylocity requests and timecard approvals
- Assist in conducting 1:1 team touch bases and support performance feedback processes
- Address and resolve team escalations as needed, ensuring positive outcomes
- Partner with Account Executives to assess support needs and deliver operational alignment
- Assist in scheduling and ensuring adequate coverage for team leave requests
- Collaborate in the development and continual improvement of training materials
- Stay current on HALO’s internal systems and processes, and effectively communicate updates to the team
Requirements:
- Minimum 3 years of experience in Account Management or equivalent blend of people management experience and industry expertise
- Minimum of 1 year Supervisory experience leading a large team
- Strong organizational and project management skills with the ability to prioritize effectively
- Proven ability to problem-solve using a strategic, big-picture approach
- High emotional intelligence, empathy, and effective interpersonal communication skills
- Demonstrated ability to lead and support teams with a service-oriented mindset
- Proficiency in internal tools such as Paylocity, Confluence, and other sales support systems
- Experience training and mentoring employees across various levels of an organization
- Commitment to continuous improvement and team development
Compensation: The estimated base salary range for this position is between $61,000 and $88,000 annually. Please note that this pay range serves as a general guideline and reflects a broad spectrum of labor markets across the US. While it is uncommon for candidates to be hired at or near the top of the range, compensation decisions are influenced by various factors. At HALO, these include, but are not limited to, the scope and responsibilities of the role, the candidate's work experience, location, education and training, key skills, internal equity, external market data, and broader market and business considerations.
Benefits: At HALO, we offer benefits that support all aspects of your life, helping you find a work-life balance that’s right for you. Our comprehensive benefits include nationwide coverage for Medical, Dental, Vision, Life, and Disability insurance, along with additional Voluntary Benefits. Prepare for your financial future with our 401(k) Retirement Savings Plan, Health Savings Accounts (HSA), and Flexible Spending Accounts (FSA).
More About HALO: At HALO, we energize our clients' brands and amplify their stories to capture the attention of those who matter most. That’s why over 60,000 small- and mid-sized businesses partner with us, making us the global leader in the branded merchandise industry.
- Career Advancement: At HALO, we’re passionate about promoting from within. Internal promotions have been key to our exponential growth over the past few years. With so many industry leaders at HALO, you’ll have the opportunity to accelerate your career by learning from their experience, insights, and skills. Plus, you'll gain access to HALO’s influential global network, leadership opportunities, and diverse perspectives.
- Culture: We love working here, and we’re confident you will too. At HALO, you’ll experience a culture of ingenuity, inclusion, and relentless determination. We push the limits of possibility and imagination by staying curious, humble, and bold breaking through yesterday’s limits. Diversity fuels our creativity, and we thrive when each of us contributes to an inclusive environment based on respect, dignity, and equity. We hold ourselves to a high standard of excellence with a commitment to results and supporting one another with accountability, transparency, and dependability.
- Recognition: At HALO, your success is our success. You can count on us to celebrate your wins. Colleagues across the company will join in recognizing your milestones and nominating you for awards. Over time, you’ll accumulate recognition that can be converted into gift cards, trips, concert tickets, and merchandise from your favorite brands.
- Flexibility: Many of our roles offer hybrid work options, and we pride ourselves on flexible schedules that help you balance professional and personal demands. We believe that supporting our customers is a top priority and trust that you and your manager will collaborate to create a schedule that achieves this goal.
HALO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We insist on an environment of mutual respect where equal employment opportunities are available to all applicants without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Inclusion is a core value at HALO and we seek to recruit, develop and retain the most talented people.
HALO participates in E-Verify. Please see the following notices in English and Spanish for important information: E-Verify Participation and Right to Work.
HALO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at hr@halo.com. Please do not use this as an alternative method for general inquiries or status on applications as you will not receive a response. Reasonable requests will be reviewed and responded to on a case-by-case basis.