Job Description
Job DescriptionPosition Overview
Grease Monkey is looking for an outgoing, safe, personable and friendly customer service associate witha great work ethic to help the customer and inform them of what we are working on in their vehicle in afast-paced environment.
Responsibilities:• Customer RelationsWelcome customers immediately in a professional manner and keep the guest informed through the whole process during the Welcome, Wait/Show and Departure.• Present air filter, cabin air filter, and breather, for customer inspection.• Maintain communication with waiting customers, keep them informed of waiting times, and answerquestions. Ensure a comfortable, clean, and safe atmosphere for customers.• Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back,thoroughly with customers at check-out, explain services performed, purpose of static sticker andreminder card.• Remind departing customers to submit feedback about their visit.• Thank all departing customers and remind them to return.• Resolve customer complaints and damage claims.Qualifications• Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills• Basic literacy (ready, writing, math skills); Verbal communication skills• Ability to learn and implement multiple software platforms.• Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools• Previous experience managing a retail automotive center or equivalent related business requiredWorking ConditionsEnvironment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.Physical Activities: Position requires good, corrected vision, hearing, frequent standing, walking, climbing,stooping, crouching, handling, reaching, and lifting.• MUST be reliable and MUST love taking care of customers.• Service writer is a plus but not necessary.
Wage is based on previous experience. $14-20 per hour depending on experience