Job Description
Job DescriptionSalary: 20.00
Position Overview:
The Funeral Director's Assistant is a high-energy and high-impact role in the foundation of the funeral home. This key position provides essential support services and acts as the extended right hand of the Funeral Directors. As a core position, it integrates and supports every department within the company. It helps to raise the level of service provision for all other positions within the company by implementing systems, procedures, and policies that ensure the efficient operation of the company. This position interacts directly with families during their time of need and requires creating and maintaining the highest level of service. This position requires the application of a high level of empathy, strong communication, computer, adaptability, and excellent interpersonal skills. When busy, this position can offer great amounts of overtime to be able to serve the community. For the "Go-Getter," there is upward mobility and a chance to be a part of healing the community that we serve from their loss.
Specific Tasks and Responsibilities:
- Assist the Funeral Director in the movement of the casketed deceased and other related items in and out of the visitation area, funeral home chapel, church, or other place of service.
- Set up and break down visiting areas for viewings, funeral services, memorial services, etc. Ensure that all areas are returned to pre-service setup after services.
- Perform a variety of tasks during funerals and visitations to assist funeral directors and ensure that services run smoothly and efficiently with excellence as planned.
- Assist passengers in and out of the limousine with special emphasis and patience given to the handicapped and elderly.
- Be responsible for the care, removal, and transport of human remains by all state, local, and company policies and procedures.
- Perform removals of the deceased from the place of death and transport to an instructed location.
- Maintain and ensure removal vehicles are clean inside and out and stocked with the appropriate supplies.
- Interact with and assist all departments as needed, Funeral Directors, Office Manager, and Embalmers.
- Operate company vehicles for funeral-related activities.
- Clean and maintain vehicles as assigned.
- Greet and receive families and other visitors entering the office.
- Maintain a friendly and empathetic attitude while offering assistance and guidance to all persons entering the location.
- Fully maintain the funeral grounds on the inside and outside.
- Other duties as assigned.
Core Competencies:
Demonstrates a Commitment to Service Excellence, Integrity, Empathy, and Respect
- Strong customer-focused approach to timely service delivery.
- Shows consistency between principles, values, ethical standards, and personal behavior.
- Trusted by management and staff to keep ones word and handle confidential materials and information.
- Maintains composure under difficult circumstances.
- Honors differences with kindness and thoughtfulness.
- Shows a caring love of mankind.
- Is professional in presentation, paying great attention to detail.
- Exemplifies Accountability and Commitment.
- Demonstrates ownership of job functions and assigned projects.
- Manages conflict appropriately promoting team development.
- Excels in clear communication developing an environment of honest and open communication, conveying information clearly and concisely in written and spoken communications, listening effectively, and providing valuable feedback.
Teamwork
- Works collaboratively to achieve team goals and objectives.
- Demonstrates a cooperative spirit and contributes to a positive work environment.
- Continually strives to improve team effectiveness.
- High impact and high energy position.
Promotes Innovation
- Encourages and generates new ways to look at processes and problems.
- Identifies cost savings and revenue opportunities.
- Generates new ideas and initiatives.
Achieve Results
- Balances time, resources, and quality requirements to achieve business goals.
- Sets high standards of performance for self and others.
Qualifications:
Education:
High school diploma or completion of a diploma training program at a college or technical school or equivalent work experience
Experience:
Minimum 2 years office, clerical, and/or customer service experience
Should be in top physical health condition and able to lift and shift large amounts of weight - 75lbs to 100lbs.
Location Of Applicant:
Highly preferred within 5-10 miles of the funeral home in Bloomfield, for quick response time to after-hour needs.
Work Hours:
40 hours per week, Monday through Friday. Work hours may include evening and weekend hours as necessary.