Job Description
Job DescriptionWe are looking for a skilled Collections Specialist to join our team on a contract basis in Bloomington, Minnesota. This role involves managing overdue accounts, maintaining positive relationships with clients, and ensuring timely payments while adhering to company policies. If you're detail-oriented and have experience in credit and collections, we encourage you to apply.
Responsibilities:
• Analyze account data to identify overdue balances and prioritize collection activities.
• Communicate effectively with clients to explain payment terms, resolve disputes, and offer repayment solutions.
• Document all account interactions and agreements accurately in company systems.
• Address customer questions and concerns regarding account balances and discrepancies.
• Collaborate with departments such as billing and accounting to resolve complex issues and discrepancies.
• Meet and exceed individual and team collection targets while following company policies and legal regulations.
• Monitor payment commitments, ensuring clients adhere to agreements, and take necessary follow-up actions.
• Build strong client relationships to encourage timely payments while maintaining goodwill.
• Stay informed about legal guidelines and company standards related to collections processes.• Proven experience in commercial and consumer collections.
• Strong understanding of credit and collection practices.
• Proficiency in Microsoft Excel, including pivot tables.
• Familiarity with billing and collection processes.
• Excellent communication and negotiation skills.
• Ability to resolve disputes and handle sensitive customer interactions.
• Strong attention to detail and organizational skills.
• Knowledge of relevant legal regulations and compliance standards.