Clinical Supervisor
Job Description
Job DescriptionClinic Supervisor Job Description
Job Title: Clinic Supervisor
Department: Clinical Operations
Reports To: Practice Manager / Director of Operations
FLSA Status: Exempt / Non-Exempt (as applicable)
Position Summary
The Clinic Supervisor oversees daily clinical operations, ensuring efficient clinical workflows, high-quality patient care, staff performance, and regulatory compliance. This role focuses on clinical and back-office functions only and does not supervise front desk or registration staff. The position includes oversight of the MIPS (Merit-based Incentive Payment System) program and prior authorization processes for specialty medication prescriptions to support quality outcomes and timely patient access to care.
Key Responsibilities
Clinical Operations Oversight
- Supervise daily clinical operations to ensure efficient patient flow and provider support
- Coordinate clinical staffing, room utilization, and workflow optimization
- Identify and resolve clinical operational issues in real time
- Ensure adherence to clinical policies, procedures, and standards
Clinical Staff Supervision
- Supervise clinical staff including Medical Assistants, Nurses, Technicians, and other clinical support roles
- Assist with hiring, onboarding, training, scheduling, and performance management
- Provide coaching, mentoring, and corrective action as needed
- Promote accountability, teamwork, and clinical excellence
Quality, Safety & Compliance
- Ensure compliance with HIPAA, OSHA, infection control, and regulatory requirements
- Monitor clinical quality metrics and support quality improvement initiatives
- Participate in audits, chart reviews, and incident reporting
- Ensure proper handling and documentation of medications and clinical supplies
MIPS Program Oversight
- Oversee clinic participation in MIPS and related quality reporting initiatives
- Ensure accurate documentation, data capture, and workflow alignment with MIPS requirements
- Monitor MIPS performance and report progress to leadership
- Support provider and staff education related to quality measures and documentation standards
- Assist with audits, submissions, and compliance activities
Prior Authorization Oversight – Specialty Medications
- Oversee prior authorization workflows for specialty and high-cost medication prescriptions
- Ensure timely submission, tracking, and follow-up of prior authorization requests
- Collaborate with providers, clinical staff, pharmacies, and payers to resolve authorization issues
- Monitor PA turnaround times and identify barriers to timely medication access
- Ensure documentation meets payer and regulatory requirements
- Support staff training and workflow improvements related to specialty medication PAs
Patient Care Support
- Support a patient-centered clinical environment and address clinical-related patient concerns
- Ensure timely clinical documentation, follow-up, and care coordination
- Collaborate with providers to improve clinical outcomes and patient experience
Clinical Administration
- Manage clinical inventory, supplies, and equipment maintenance
- Ensure exam rooms and treatment areas are stocked, compliant, and operational
- Support implementation of new clinical workflows, protocols, and technology
- Participate in clinical leadership meetings and operational planning
Collaboration & Communication
- Work closely with providers, Practice Manager, and Operations leadership
- Serve as escalation point for clinical staff operational concerns
- Collaborate with front desk leadership without direct supervisory responsibility
Qualifications
Required
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- 3–5 years of experience in a clinical healthcare setting
- Prior supervisory or lead experience in clinical operations
- Knowledge of clinical workflows, quality reporting, and medication authorization processes
Preferred
- Clinical licensure or credential (MA, LPN, RN, or equivalent)
- Experience with MIPS, value-based care programs, or quality reporting
- Experience with specialty medication prior authorizations
- Proficiency with EHR/EMR systems
Skills & Competencies
- Strong clinical leadership and team management skills
- Knowledge of MIPS, quality metrics, and payer authorization requirements
- Excellent organizational, analytical, and communication skills
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a strong focus on compliance and patient access
- Professional and patient-centered demeanor
Physical & Work Requirements
- Ability to stand, walk, and move throughout the clinic for extended periods
- Ability to lift up to XX lbs
- Schedule flexibility based on clinic needs
Appendix A: Short Job Posting Version
Clinic Supervisor – Clinical Operations
We are seeking an experienced Clinic Supervisor to oversee daily clinical and back-office operations in a busy medical practice. This role supervises clinical staff and supports high-quality patient care, regulatory compliance, and operational efficiency. Front desk supervision is not included.
Key Responsibilities:
- Supervise daily clinical operations and clinical staff (MAs, nurses, technicians)
- Ensure efficient workflows, staffing coverage, and provider support
- Oversee MIPS quality reporting and performance initiatives
- Manage prior authorizations for specialty medication prescriptions, ensuring timely submission and follow-up
- Ensure compliance with HIPAA, OSHA, infection control, and clinical protocols
- Support quality improvement, audits, and staff training
Qualifications:
- 3–5 years of experience in a clinical healthcare setting
- Prior supervisory or lead experience
- Knowledge of clinical workflows, quality reporting, and prior authorization processes
- Clinical credential (MA, LPN, RN) preferred
- Experience with MIPS and EHR/EMR systems a plus