Job Description
Job Description
Chargeback AnalystThis is an exciting opportunity to join a growing global company in the cloud-based software industry. This is a hybrid position.
Responsibilities:This position will be a part of the Payment and Risk Operation team and will be responsible for:
- Processing Issuing Chargeback (Outgoing Dispute): Reviewing, researching, investigating, submitting dispute to processor
- Processing Merchant Dispute (Incoming Dispute): Reviewing, researching, creating representment letter to processor.
- Processing chargebacks recon (Updating status of chargeback and review status)
- Communicate with customers regarding documentation requests via email and phone calls
- Ensure Dispute milestones are met within timeframe
- Data entries related to chargeback
Requirements:
- Has at least 2 years chargeback of payment card risk management experience
- Has at least 2 years customer service experience
- Bachelor in Finance, accounting, economics or management related fields
- Meet service level and performance requirements to deliver high quality work
- Possesses strong data analysis and investigative reporting skills
- Able to solve transaction or payment issues without complete process guidance
- Communicates clearly, and effectively with customers while investigating and resolving payment exceptions
- Has strong skills of using Excel and other software to create spreadsheets, models and reports
- Ability to make sound judgment calls
Pay Rate:
- $24-$26.67/hour